Before contacting them, items GetHuman-lancello may need:
Order number, Billing address, and Email address on the account (if applicable)
Top Tip from another customer
If automated tracking does not delivery a complete update, customer service can follow through. They can be reached at 800-925-6278. You'll need the email address for the account and the order number.
The issue in GetHuman-lancello's own words
Order No: *****************This was due to be delivered yesterday but was nit delivered and the tracking has not been updated since **:** - Thu ** Mar*Your parcel is at our local depot and on its way to you.*I have tried the automated tracking today a number of times but its saying that there is a technical error. I need the item for a present can you let me know where the item is and also when it will be delivered?
GetHuman-lancello did not yet indicate what Hermes.com should do to make this right.
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