Order No. P*******. We filled in the online form to pick up a parcel from Swallowbrook...
GetHuman-noeleenh's order tracking issue with Hermes.com from March 2019
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Order No. P*******. We filled in the online form to pick up a parcel from Swallowbrook Hotel in Islington. Hermes was supposed to attach our address to the parcel and return to us. I have phoned the hotel and they said no one has come for the parcel. If Hermes did come they need to identify themselves and tell them they are picking up a black pair of pants and a beige jacket else they won't release the parcel. We did this almost * months ago - what is going on?
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