Order No. P*******. We filled in the online form to pick up a parcel from Swallowbrook...

GetHuman-noeleenh's order tracking issue with Hermes.com from March 2019

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If automated tracking does not delivery a complete update, customer service can follow through. They can be reached at 800-925-6278. You'll need the email address for the account and the order number.
The issue in GetHuman-noeleenh's own words
Order No. P*******. We filled in the online form to pick up a parcel from Swallowbrook Hotel in Islington. Hermes was supposed to attach our address to the parcel and return to us. I have phoned the hotel and they said no one has come for the parcel. If Hermes did come they need to identify themselves and tell them they are picking up a black pair of pants and a beige jacket else they won't release the parcel. We did this almost * months ago - what is going on?
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Hermes.com

order tracking issue
Reported by GetHuman-noeleenh
Mar 28th, 2019 - 24d ago
I have an issue with Hermes.com too
Fixed
Seen by 4 customers so far
Similar issue to 5882 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)
Timeline
GetHuman-noeleenh started working on this issue
Mar 28th 11:38am
GetHuman-noeleenh indicated the issue is not fixed yet.
Apr 1st 7:54am
GetHuman-noeleenh indicated the issue is not fixed yet.
Apr 8th 5:23pm