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Order number, Billing address, and Email address on the account (if applicable)
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There are many ways to submit a complaint to DirectTV but the best option is to call in. If you call into DirectTV you are more likely to get a strong resolution than using http://www.directv.com/DTVAPP/global/contentPageNR.jsp?assetId=P1700006.
The issue in GetHuman2605510's own words
i have just come home to a form in my door from a delivery driver saying my parcel is in my summer house. This has caused me great concern due to my summer house is in the back garden behind a locked *foot* gate which is locked from the inside the locks cannot be reached by putting your are over the top of the gate. The gate can only be opened from the gardens side. *You can imagine my surprise to find my parcel in the summer and my gate left unlocked.
GetHuman2605510 did not yet indicate what Hermes.com should do to make this right.
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