Before contacting them, items GetHuman2604183 may need:
Order number, Billing address, and Email address on the account (if applicable)
Top Tip from another customer
There are many ways to submit a complaint to DirectTV but the best option is to call in. If you call into DirectTV you are more likely to get a strong resolution than using http://www.directv.com/DTVAPP/global/contentPageNR.jsp?assetId=P1700006.
The issue in GetHuman2604183's own words
I had a delivery expected Monday that I arranged for delivery at my neighbours and they didn't deliver on Tuesday they delivered and I arranged deliver at my neighbour but on both occasions the driver didn't attempt delivery at the stated addresses - he then put a card through telling me it would be delivered on Saturday. I went on the online chat yesterday and the lady said she would try to get a message to get it delivered today? I would like to know when the parcel is due to be delivered but can't seem to find this info out.
GetHuman2604183 did not yet indicate what Hermes.com should do to make this right.
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