I had a text message today to confirm my order would be delivered between **-*pm! With...

GetHuman-misscmou's customer service issue with Hermes.com from February 2019

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The issue in GetHuman-misscmou's own words
I was trying to speak to someone in customer services but keep getting robbed off by an automated recorded voice! ... I had a text message today to confirm my order would be delivered between **-*pm! Within **minutes I had a text to say my parcel had be delivered and signed! Me and my partner have both been at work in this time so now I have a missing parcel and would like to know where it is or what is going to be done about it! As I now have a lost parcel and I will lose money down to this fault!
They don’t realise that if your parcel has been misplaced you end up losing both the parcel and the money you paid for it and for it to be delivered!
I either want my parcel to be replaced or I want my money back
I always use Hermes and never have issues until now
I’ve tried to contact Hermes directly but for some unknown reason you can’t actually soeak to anyone on customer services
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Hermes.com

Hermes
Customer service issue
Reported by GetHuman-misscmou
Feb 25th, 2019 - 2 years ago
Fixed
Seen by 7 customers so far
Similar issue to 4097 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman-misscmou started working on this issue
Feb 25th, 2019 3:20pm
GetHuman-misscmou indicated the issue is not fixed yet.
Feb 25th, 2019 3:23pm