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The issue in GetHuman2232360's own words
Two items I printed out Hermes return labels for, order numbers ******* and ******* and paid £*.** each to be collected on **th Feb ****, have not been collected and Hermes systems do not recognise its own ** digit barcode references **-***-**-********-* and **-***-**-********-* respectively.*I would appreciate an explanation and a refund of £*.** plus a contribution towards two hours of my time for which as a Structual Engineer I charge at £**.** per hour.
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