Two items I printed out Hermes return labels for, order numbers ******* and ******* and...

GetHuman2232360's customer service issue with Hermes.com from February 2019

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The issue in GetHuman2232360's own words
Two items I printed out Hermes return labels for, order numbers ******* and ******* and paid £*.** each to be collected on **th Feb ****, have not been collected and Hermes systems do not recognise its own ** digit barcode references **-***-**-********-* and **-***-**-********-* respectively.*I would appreciate an explanation and a refund of £*.** plus a contribution towards two hours of my time for which as a Structual Engineer I charge at £**.** per hour.
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Hermes.com

Customer service issue
Reported by GetHuman2232360
Feb 18th, 2019 - 8 mons ago
I have an issue with Hermes.com too
Not resolved
Seen by 5 customers so far
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Timeline
GetHuman2232360 started working on this issue
Feb 18th 2:20pm