My invoice order is ********. You went to collect but you coudn't because the item was...

GetHuman-mflteach's customer service issue with Hermes.com from February 2019

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The issue in GetHuman-mflteach's own words
My invoice order is ********. You went to collect but you coudn't because the item was too long for a saloon car. you haven't contacted me since. Now I have had to cancel my order with the seller. However i have found another item that you could send instead from Ely GB. I would like either a refund from the previous order or a new collection. these are the messasurements in case you want to trasfer the order **cm high ** cm wide.
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Hermes.com

Customer service issue
Reported by GetHuman-mflteach
Feb 18th, 2019 - 8 mons ago
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GetHuman-mflteach started working on this issue
Feb 18th 1:05pm