Item with tracking No **************** has not been delivered, it was collected *th Feb...

GetHuman-moyganno's customer service issue with from February 2019

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The issue in GetHuman-moyganno's own words
Item with tracking No **************** has not been delivered, it was collected *th February at **.** pm. My customer is very angry with me and feels I have let her down, as a result she says she will be declining the parcel as she fears the plants will be dead, these were live plants and delivery time was expected to be *-* days as stated. I have email delivery@shutl to be told the item was delivered in September ****!! but was only collected on *th February ****. I have since sent * emails asking for explanation, but am still waiting for an answer
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Customer service issue
Reported by GetHuman-moyganno
Feb 14th, 2019 - 8 mons ago
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Seen by 5 customers so far
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GetHuman-moyganno started working on this issue
Feb 14th 11:01pm