Hermes say parcel delivered but it has not

GetHuman-sansibro's customer service issue with from January 2019

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The issue in GetHuman-sansibro's own words
The problem: Hermes say parcel delivered but it has not
GetHuman-sansibro did not yet indicate what should do to make this right.
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Customer service issue
Reported by GetHuman-sansibro
Jan 15th, 2019 - 9 mons ago
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Not resolved
Seen by 37 customers so far
Similar issue to 2106 others
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GetHuman-sansibro started working on this issue
Jan 15th 9:36am