On **th January **************** I dropped the parcel off at a hermes collection shop...

GetHuman-kerenle's customer service issue with Hermes.com from January 2019

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The issue in GetHuman-kerenle's own words
On **th January **************** I dropped the parcel off at a hermes collection shop.*Next day I went to check the update and found that confirmation of the time of dropped off the parcelshop was another message MISSING PRE-ADVICE. there is no missing pre advice missing , because there was no room to stick the battery picture on the front of the parcel i stuck it on the back . i have chatted live several times to sort it out telling them that to contact the hub sorting depot to tell them . One said the item has been delivered, another says amazon has to go the depot to collect the parcel. yet when i ask amazon they have not received the parcel back. I would like the parcel located and delivered to amazon to be able get my refund back.
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Hermes.com

Customer service issue
Reported by GetHuman-kerenle
Jan 14th, 2019 - 9 mons ago
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GetHuman-kerenle started working on this issue
Jan 14th 10:37am