Had an email saying my parcel has been delivered to my address yet nobody has knocked o...

GetHuman-shanmcdo's customer service issue with Hermes.com from December 2018

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The issue in GetHuman-shanmcdo's own words
Had an email saying my parcel has been delivered to my address yet nobody has knocked on my door or even left a card stating where the parcel is. All it says is it is in a safe place?
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Hermes.com

Customer service issue
Reported by GetHuman-shanmcdo
Dec 12th, 2018 - 8 mons ago
I have an issue with Hermes.com too
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Seen by 7 customers so far
Similar issue to 1214 others
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Items needed
Order number
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Email address on the account (if applicable)
Timeline
GetHuman-shanmcdo started working on this issue
Dec 12th, 2018 12:06pm
GetHuman-shanmcdo indicated the issue is not fixed yet.
Dec 15th, 2018 8:52pm
GetHuman-shanmcdo indicated the issue is not fixed yet.
Dec 17th, 2018 3:27pm