I’ve been sent a claim form as one of your stupid couriers! Lost my parcel, I don’t kno...

GetHuman1712440's customer service issue with Hermes.com from December 2018

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The issue in GetHuman1712440's own words
I’ve been sent a claim form as one of your stupid couriers! Lost my parcel, I don’t know how they could loose one when they were picking up two parcels from same house!!!!! Anyway when I try to fill in the declaration on my iPhone and delete the red text it’s doing nothing, wont let me delete it, plus it won’t let me add the saved items, etc put eBay numbers in, in which there are ** item numbers, but trying to attach pics and won’t let me! Also your stupid courier labelled the *kg parcel with the *kg label and it’s the *kg box that’s missing! The contents are worth £***.**, and it was a brides wedding flowers so I’m extremely unhappy about this!
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Hermes.com

Customer service issue
Reported by GetHuman1712440
Dec 7th, 2018 - 5 mons ago
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Timeline
GetHuman1712440 started working on this issue
Dec 7th, 2018 7:50pm