I’ve been sent a claim form as one of your stupid couriers! Lost my parcel, I don’t kno...

GetHuman1712440's customer service issue with Hermes.com from December 2018

1 view
1082 similar
0 following
Help with my Hermes.com issue
First: share to improve GetHuman1712440's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1712440's next move: call Hermes.com.
The best way to get your problem resolved is to tap the button below to start calling Hermes.com. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman1712440 may need:
Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman1712440's own words
I’ve been sent a claim form as one of your stupid couriers! Lost my parcel, I don’t know how they could loose one when they were picking up two parcels from same house!!!!! Anyway when I try to fill in the declaration on my iPhone and delete the red text it’s doing nothing, wont let me delete it, plus it won’t let me add the saved items, etc put eBay numbers in, in which there are ** item numbers, but trying to attach pics and won’t let me! Also your stupid courier labelled the *kg parcel with the *kg label and it’s the *kg box that’s missing! The contents are worth £***.**, and it was a brides wedding flowers so I’m extremely unhappy about this!
GetHuman1712440 did not yet indicate what Hermes.com should do to make this right.
I have an issue with Hermes.com too
How GetHuman1712440 fixed the problem
We are waiting for GetHuman1712440 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Hermes.com's attention and get better help faster. Tap below to get started.
Having Hermes.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1712440 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman1712440
Dec 7th, 2018 - 5 mons ago
I have an issue with Hermes.com too
Not resolved
Seen by 1 customer so far
Similar issue to 1082 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman1712440 started working on this issue
Dec 7th, 2018 7:50pm