When tracking our parcel, it says it was delivered on ********* at **:**. The signature...

GetHuman-abiwils's customer service issue with Hermes.com from December 2018

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The issue in GetHuman-abiwils's own words
When tracking our parcel, it says it was delivered on ********* at **:**. The signature shown does not match anyone' from this address and there were people home at the time of supposed delivery. We received no card to say the parcel had been left with a neighbour and attempts to contact you via the customer service number provided were to no avail. The parcel in question is a much sought after Christmas gift and any insight into where*who signed for and has our parcel would be greatly appreciated.*BARCODE NO: ****************
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Customer service issue
Reported by GetHuman-abiwils
Dec 7th, 2018 - 6 mons ago
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GetHuman-abiwils started working on this issue
Dec 7th, 2018 3:55pm