I contacted live chat yesterday regarding order **************** as I had received a te...

GetHuman1686418's customer service issue with Hermes.com from December 2018

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The issue in GetHuman1686418's own words
I contacted live chat yesterday regarding order **************** as I had received a text saying my parcel from Debenhams Direct was being deluged at **** to **** to *** Richmond Close Kirk Road LONDON which is the wrong address. My address is ** Richmond Close Rushden Northamptonshire Nn***NT. The agent Mahmood gave me the address for Debenhams Direct but Stated the parcel would NOT be delivered to the wrong address *I have just received a second text from you to say you are attempting AGAIN to deliver the parcel to the wrong address in London. I am the person who made the order and have contacted Debenhams Direct but heard nothing from either you or them *Please can you sort this *Best regards *Katrina Wilson Smith **Here is the second text today *Your Debenhams Health & Beauty parcel is out for delivery. Delivery will be attempted between **:** and **:** today. Track or divert: https:**goherm.es**U*NbER
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Customer service issue
Reported by GetHuman1686418
Dec 4th, 2018 - 2 mons ago
I have an issue with Hermes.com too
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Seen by 19 customers so far
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GetHuman1686418 started working on this issue
Dec 4th, 2018 10:58am