I posted a figure with Hermes and paid for the insurance so it was fully covered, when...

GetHuman-julietyl's customer service issue with Hermes.com from August 2018

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The issue in GetHuman-julietyl's own words
I posted a figure with Hermes and paid for the insurance so it was fully covered, when it was received it was broken!! It is hard plastic material which I was unsure of when I filled the complaint form out as it was my sons figure he was selling, it was extremely well packed in polystyrene and bubble wrap and the more polystyrene and packing nuts in a huge box and marked fragile, I am supposed to have had a phone call from Hermes and am still waiting, my son is getting extremely angry that this has been goin on so long and has to refund the buyer, I want this looked at again because I filled the form out wrong on my complaint
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Customer service issue
Reported by GetHuman-julietyl
Aug 24th, 2018 - 4 mons ago
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Aug 24th 10:17am