I posted a figure with Hermes and paid for the insurance so it was fully covered, when...

GetHuman-julietyl's customer service issue with Hermes.com from August 2018

2 views
 | 
347 similar
 | 
0 following
Help with my Hermes.com issue
First: share to improve GetHuman-julietyl's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-julietyl's next move: try calling Hermes.com again.
The best way to get your problem resolved is to tap the button below to start calling Hermes.com. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman-julietyl may need:
Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman-julietyl's own words
I posted a figure with Hermes and paid for the insurance so it was fully covered, when it was received it was broken!! It is hard plastic material which I was unsure of when I filled the complaint form out as it was my sons figure he was selling, it was extremely well packed in polystyrene and bubble wrap and the more polystyrene and packing nuts in a huge box and marked fragile, I am supposed to have had a phone call from Hermes and am still waiting, my son is getting extremely angry that this has been goin on so long and has to refund the buyer, I want this looked at again because I filled the form out wrong on my complaint
GetHuman-julietyl did not yet indicate what Hermes.com should do to make this right.
I have an issue with Hermes.com too
How GetHuman-julietyl fixed the problem
We are waiting for GetHuman-julietyl to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Hermes.com's attention and get better help faster. Tap below to get started.
Having Hermes.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Hermes.com email you?
This email address isn't valid
Follow this issue
See how GetHuman-julietyl fixes it.
This email address isn't valid

Hermes.com

Customer service issue
Reported by GetHuman-julietyl
Aug 24th, 2018 - 4 mons ago
I have an issue with Hermes.com too
Not resolved
Seen by 2 customers so far
Similar issue to 347 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-julietyl started working on this issue
Aug 24th 10:17am