Before contacting them, items GetHuman-julietyl may need:
Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman-julietyl's own words
I posted a figure with Hermes and paid for the insurance so it was fully covered, when it was received it was broken!! It is hard plastic material which I was unsure of when I filled the complaint form out as it was my sons figure he was selling, it was extremely well packed in polystyrene and bubble wrap and the more polystyrene and packing nuts in a huge box and marked fragile, I am supposed to have had a phone call from Hermes and am still waiting, my son is getting extremely angry that this has been goin on so long and has to refund the buyer, I want this looked at again because I filled the form out wrong on my complaint
GetHuman-julietyl did not yet indicate what Hermes.com should do to make this right.
I have an issue with Hermes.com too
How GetHuman-julietyl fixed the problem
We are waiting for GetHuman-julietyl to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.