The item is within your measurements but the thick box it is in takes it over that measurement. A...

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Hermes.com

Customer service issue
Reported by GetHuman-evesedd
Feb 20th, 2018 - 2y ago
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GetHuman-evesedd started working on this issue
Feb 20th, 2018 6:00pm
GetHuman-evesedd reviewed the items needed
Feb 20th, 2018 6:00pm
GetHuman-evesedd indicated the issue is not fixed yet.
Feb 20th, 2018 6:01pm