Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-tigerbel may need:
Name, Order number, Billing address, Email address on account, and Phone number on account
The issue in GetHuman-tigerbel's own words
HP sold me this deadly notebook (Spectre **) with a clearly faulty and deadly battery that could burst into flames, I also bought a * year care package, and yet they refuse to fix the issue because i am currently in a country other than the one i purchased the nookbook in.*They refuse to fix it unless i pay for the repairs, which is disgustig, they state that 'For the sake of your health and safety, we strongly urge you to consider our proposal*I found this 'https:**www.reuters.com*article*products-hewlett-packard**th-circuit-affirms-summary-judgment-for-hp...' Turms out some one has already died.*and 'https:**www.engadget.com************hp-recall-laptop-batteries-overheating*' but sadly my model is not on the list.*Bottom line, HP knows my notebook is dangerous, but for them money comes before safety.**You can see a picture here 'https:**h*****.www*.hp.com*t**Notebook-Hardware-and-Upgrade-Questions*HP-Deadly-notebook*td-p********'
GetHuman-tigerbel did not yet indicate what HP should do to make this right.
I have an issue with HP too
How GetHuman-tigerbel fixed the problem
We are waiting for GetHuman-tigerbel to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.