My HP Envy x *** convertible model **-bp*** will no longer boot up. Instead it gives a...

GetHuman2222397's customer service issue with HP from February 2019

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The issue in GetHuman2222397's own words
My HP Envy x *** convertible model **-bp*** will no longer boot up. Instead it gives a black screen with the message "The system has detected that a cooling fan is not operating correctly. Continued operation is not recommended and may caus unpredictable behavior that could result in random shutdown, data loss or possible system damage. The system will shut down in ** seconds. To prevent shutdown and continue operation, press the Enter key now. System Fan (***) ENTER - Continue Startup For more information, please visit:*go*techcenter*startup"**Then, as warned, the system shuts down.
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Customer service issue
Reported by GetHuman2222397
Feb 16th, 2019 - 8 mons ago
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GetHuman2222397 started working on this issue
Feb 16th 5:00pm