HP Notebook computer had loose plug-in and would not power up. Under warranty, computer...

GetHuman-rogdeb's customer service issue with HP from January 2019

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The issue in GetHuman-rogdeb's own words
HP Notebook computer had loose plug-in and would not power up. Under warranty, computer was sent for service repair. I'm now told the laptop motherboard is damaged and cost to repair will be near $*** or they can ship it back without being repaired. The fault is cast on me, the consumer, for plugging or unplugging the power adapter cord in normal standard usage taking place on limited occasions. No excessive mishandling of the computer has ever happened. In my mind, this issue is a matter of shoddy workmanship and avoiding product warranty to fix the laptop.
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HP

Customer service issue
Reported by GetHuman-rogdeb
Jan 14th, 2019 - 9 mons ago
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Seen by 7 customers so far
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GetHuman-rogdeb started working on this issue
Jan 14th 9:53pm