I apologize. I was chatting with Belle about my printer not printing in color when I p...
GetHuman1925960's customer service issue with HP from January 2019
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The issue in GetHuman1925960's own words
I apologize. I was chatting with Belle about my printer not printing in color when I put the new cartridge in. I searched the trash and put in the old cartridge which worked, so I am guessing the problem was the new cartridge. We did clean the cartridge heads. Belle said she would send me a new cartridge. I am on the Insta Ink program. I then accidently cut off the chat before I could tell her this. A new cartridge will solve the problem. Thank you so much.*Jan Barker
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