I bought an HP laptop and a * year Assurant Hardware and Accident Policy on...

GetHuman1907681's customer service issue with HP from January 2019

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The issue in GetHuman1907681's own words
I bought an HP laptop and a * year Assurant Hardware and Accident Policy on **********. Since buying this HP Pavillion, I have had *consistent sound issues of which most I am able to fix. Several months later, I experienced sound issues of which I could not immediately remedy. In turn, I called HP Tech support and the rep. said it was an issue with the Google platform. The rep said the warranty did not cover the Google Software, but they did cover the Internet Explorer Platform. The representative said that if I purchased the extended warranty, he could then fix it. I purchased it, and he fixed it. I continued to experience sound issues, of which one was related to Google Software. I fixed this myself. Later in on **********, I experienced sound problems. I conducted a couple of remedies myself which did not fix the sound issue. Instead of delving deeper to fix the sound issue, I opted to utilize the * years extended warranty. The representative was given remote access, in which she did several operations. She tried several other remedies before looking at the sound card hardware diagnosis, which she said was fine. She brought me to System Recovery, which, she said was last option. I thought this was System Restore. She initiated this, and the system recovery took approximately * hours. She called me at *-***-***-**** several times to check if the process was completed. After the process was completed, the representative had called me again on ***- ***-****. I affirmed that the sound was restored. Forty-five minutes later a continuous message appeared once every * to * minutes. The message stated a warning that I needed to clear and clean the D Partition Recovery Drive. Moreover, all of my data was cleared*deleted. Subsequently, over the next few days, I tried to fix these two issues, which were restoring my data and clearing the D Partition Recovery Drive. Being unsuccessful, I utilized the Extended Warranty, and I called Hp technical on my telephone number of *-***-***-****, and I spoke with Caesar * EMPLOYEE * ****** *. He informed me that my * years extended warranty did not cover any software issues. I informed Caesar that I purchased a *-year extended warranty with Assurant on ********** and that I was told by several representatives that the HP Warranty covered software issues, so this is why I purchased a * year extended warranty with HP. The digital data recordings at Hp is a great record which proves my account of the past telephone contact notes which Caeser synopsized which clearly portrayed an incorrect storyline. Of course, this is true only if Caesar's intentionally summarized these notes incorrectly so as to not leave out important facts, or this is more likely that the notes were written to reflect an incorrect account of the telephone calls. Of course, the bank cares about the digital recordings as well as HP. This is not an issue. HP has these digital recordings on all or three or two of my telephone numbers which are * * ***-***-***** ***-***-***** ***-***-***** ***-***-**** * . After listening to these, HP and the bank will be compelled to be in favor of my disputes. I am not worried about any frictional relationship because HP does not initiate an adversarial position with its customers. This is why I have an HP LaserJet Pro *** color, a Hp ScanJet Pro **** f* Flatbed, and many other HP products in the past. I will never forget the ** Apollo Printers which I provided years ago to new PC users, In conclusion, the representative on ********** should not have had attempted to fix these software issues because software issues are not covered. This is contrary to what I was told about the warranty on ********, and this is contrary to what I was told the warranty covered regarding software issues when I extended the warranty. I positively would not have purchased nearly identical warranties which ran concurrent to each other in which the only difference is the length of both warranties. Within approximately ** hours, Caesar and a female representative said I attempted to lead me to the Smart Friend Service to achieve this software assistance. Astoundingly, when I asked the representative several hours ago about which customer service number would be the best to rectify this issue, she directed me to the Smart Friend Service telephone number, which obviously is a sales line. I have no opposition to a persistent and clever sales staff. However, if the new people that buy are this convinceable, I will bet $***,***.** that I would have one of the highest productive numbers in HP. I am sure there is a carryover to the large business sales sector as well. I will crush this sector. We know most of who they hire in this sector. as a secondary result of this experience since *******, I have learned that while I am closing a deal with the superior benefits and top notch advantages, they will be writing me a check while they are researching their iPhone or ANDROID GAMES affirming my statements with their game applications. Now, please let my other self get back to the point of this new experience. It is not a complaint when one relates issues with HP. Why? because HP is respectful and they are constantly improving exquisite products and first-class employees. Furthermore, when I asked Caesar if the representative on ********** should have attempted to fix the software issue, Caesar said, " NO". Lastly, the representative on ********** should not have initiated a system recovery and should not have wiped my data, and surprisingly, should not have even attempted to fix a software issue, of which, I was surprised to hear that software issues are not warranted. after receiving contradictory statements from representatives. I sure that HP can recover my data on my laptop or on their system even if their system lost my data. In turn, HP can pull the digital recordings from two or more of the four telephone numbers that I have provided. This will be just as laborious as my time spent, yet like me, HP loves backbreaking work even if this work jeopardizes unreasonable partners and unproductive experiences. Please contact my telephone number at ***-***-**** or ***-***-****, so we can rectify this misunderstanding through several positive customer solutions. Positive and fruitful responses and solutions through digital mail and*or telephonic means is the main reason I chose HP. They put the customer first, and, even though many others purport this stance, HP lives by this through their rational actions and through their positive customer actions and beneficial solutions aimed to gain respect from customers who provide hard and truthful facts. As a result, HP's stellar reputation spreads like a Super Nova. Thank You** Sincerely yours,**Harry Larkin: cellular gaming phone ar ***-***-**** or landline copper phone at ***-***-*****SERIAL * CND******D*product * X*T**UA*ABA
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Customer service issue
Reported by GetHuman1907681
Jan 6th, 2019 - 4 mons ago
I have an issue with HP too
Not resolved
Seen by 2 customers so far
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GetHuman1907681 started working on this issue
Jan 6th 6:59am