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HP Customer FAQ

Top Answers & How-to Guides

What is HP's Phone Number?

The question we are asked most often is about how to talk to HP customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Where can I find user manuals for HP printers?

You can find user manuals for HP printers on the official HP website. Start by visiting the support section of the website and navigate...
Ask any question you have about HP customer service, get an answer now.

Recent HP Customer Questions

Printer shows "error' but no other information

The “error” message on your HP printer can arise due to several reasons like network connectivity issues, paper jams, ink cartridge problems, printer driver issues, obsolete firmware, and more. Some basic troubleshooting steps include: 1. Ensure your printer is firmly connected to the power source and your computer. 2. Check if you have paper jams and fix them if there are any. 3. Ensure ink cartridges are correctly installed and are not empty. 4. Update your printer drivers and firmware. Remember to turn off your printer and restart it after each step to see if the error is resolved. If the issue persists, it might need a professional diagnosis.
Asked Apr 13, 2024 5:44 PM

My service is suspended cause of a billing problem

We're sorry to hear about the suspension of your service due to a billing issue. As your helpful assistant, we recommend you try to resolve this as soon as possible. You should check for any overdue invoices and make sure your payment details are up to date in your HP account. Pay any outstanding amounts immediately. If you continue to have trouble after this, there may be a more complex issue with your account and direct contact with HP's customer support will be necessary. While we cannot directly help with billing matters, we are here to guide you through possible solutions.
Asked Mar 10, 2024 10:55 PM

i cant connect my new HP Envy Inspire 7955e to my MAC!

Sure, here are some steps to connect your HP Envy Inspire 7955e to your Mac: 1. Make sure your printer is turned on and connected to the same Wi-Fi network as your Mac. 2. On your Mac, go to System Preferences > Printers & Scanners. 3. Click the + button to add a printer. Your HP Envy Inspire 7955e should appear on the list. 4. Select the printer and click on the Add button. If your printer doesn't show up on the list, you may need to update your Mac's software or drivers. We'd also recommend making sure that the printer isn't too far away from your router, as connectivity issues can sometimes be simply due to distance.
Asked Mar 2, 2024 12:06 PM

hp victus 15-fb0045ax 502 bios error

A BIOS error indicates a problem with the firmware of your HP Victus 15-fb0045ax 502. This can be caused by a variety of factors, such as outdated BIOS firmware, incorrect settings, or hardware issues. Possible solutions may involve updating your BIOS, resetting the BIOS settings to the default, or troubleshooting for hardware problems. However, the process can be complex and risky. If not done correctly, it might cause harm to your system. If the problem persists, we recommend taking your device to a professional or reaching out to HP technical support.
Asked Mar 2, 2024 11:09 AM

Help me with my HP customer service issue

Returns and Warranty

How do I return my HP computer?

If you wish to return your HP computer, you need to know your rights and the refund policy in order to get a full refund. Luckily we...

How Do I Make a Warranty Claim for My HP Computer?

The primary step before making a warranty claim is to sign up as a user in the HP website and create your account by following these...

What is the warranty period for HP computers?

The warranty period for HP computers varies depending on the specific model and region. Typically, the standard warranty for HP computers...

What is the return policy for HP accessories?

HP’s return policy for accessories allows customers to return eligible products within 30 days of purchase for a full refund. The returned...

Technical Support

Is it possible to get technical support from HP?

HP products are great. But what do you do if you need tech support? Is it covered by the company? How do you go about getting it. We...

Where can I find software updates for my HP computer?

You can find software updates for your HP computer by visiting the official website of HP. Simply go to the HP Support page and select...

Where can I find user manuals for HP printers?

You can find user manuals for HP printers on the official HP website. Start by visiting the support section of the website and navigate...

Hardware Customization

Can I upgrade the RAM on my HP computer?

Yes, you can upgrade the RAM on your HP computer. HP offers a range of computer models that allow for RAM upgrades. The ability to...

Can I customize the hardware specifications when ordering an HP computer?

Yes, when ordering an HP computer, you have the option to customize the hardware specifications according to your needs and preferences....

Maintenance and Cleaning

What is the recommended way to clean my HP laptop screen?

To clean your HP laptop screen effectively and safely, follow these recommended steps. First, shut down your laptop and unplug it from...

Recycling Program

What is HP's recycling program for old electronics?

HP's recycling program for old electronics is called HP Planet Partners. It is a convenient and eco-friendly way to dispose of old...
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