I have a ProBook ****s that I protected with a password and Fingerprint at startup usin...

GetHuman-erikwetz's customer service issue with HP from June 2018

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The issue in GetHuman-erikwetz's own words
I have a ProBook ****s that I protected with a password and Fingerprint at startup using HP Protect Tools under Windows *. I have since upgraded to Windows ** and I understand Hp Protect Tools is no longer compatible with Windows **. I want to pass the computer to a family member and need to remove the startup fingerprint and password. Please help me remove the start up fingerprint and password so I can provide a clean and unlocked machine to my family member.
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HP

Customer service issue
Reported by GetHuman-erikwetz
Jun 28th, 2018 - a yr ago
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GetHuman-erikwetz started working on this issue
Jun 28th, 2018 12:21pm