HP Envy **** will scan to one computer in network but not the other. Get message "The...

GetHuman705301's customer service issue with HP from May 2018

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The issue in GetHuman705301's own words
HP Envy **** will scan to one computer in network but not the other. Get message "The document feeder was not able to pick up the original. Load the original in the document feeder and try again." This does not occur when asked to scan same document on *nd computer. HP Scan Doctor no help. All attempts, including uninstalling and reinstalling fail. Envy **** was operating normally. Only thing done in last week was installation of new HP tricolor ink cartridge. If not repaired will have to purchase another (NOT HP) * in *.
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Customer service issue
Reported by GetHuman705301
May 21st, 2018 - 6 mons ago
I have an issue with HP too
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Seen by 2 customers so far
Similar issue to 603 others
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Timeline
GetHuman705301 started working on this issue
May 21st 7:15pm