HP Envy **** will scan to one computer in network but not the other. Get message "The...
GetHuman705301's customer service issue with HP from May 2018
Help with my HP issue
First: share to improve GetHuman705301's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman705301 to get a HP rep on the line!
Always use the GetHuman Phone tocall HP. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman705301 may need:
Name, Order number, Billing address, Email address on account, and Phone number on account
The issue in GetHuman705301's own words
HP Envy **** will scan to one computer in network but not the other. Get message "The document feeder was not able to pick up the original. Load the original in the document feeder and try again." This does not occur when asked to scan same document on *nd computer. HP Scan Doctor no help. All attempts, including uninstalling and reinstalling fail. Envy **** was operating normally. Only thing done in last week was installation of new HP tricolor ink cartridge. If not repaired will have to purchase another (NOT HP) * in *.
GetHuman705301 did not yet indicate what HP should do to make this right.
I have an issue with HP too
How GetHuman705301 fixed the problem
We are waiting for GetHuman705301 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.