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Guess Customer FAQ

Top Answers & How-to Guides

What is Guess's Phone Number?

The question we are asked most often is about how to talk to Guess customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Is it possible to cancel a return request?

Yes, it is possible to cancel a return request with Guess. If you have submitted a return request but have since changed your mind...
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Returns

How Do I Return My Item to Guess?

If you bought something from GUESS and need you return it, you should be able to get a refund if you make the return within 30 days...
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What should I do if I receive a damaged or defective item?

If you receive a damaged or defective item, please contact our customer service team as soon as possible. Provide details about the...
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What is the return policy for Guess?

Guess offers a hassle-free return policy for customers. If you are not completely satisfied with your purchase, you can return the...
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Can I return an item purchased online in-store?

Yes, customers have the option to return items purchased online in-store at Guess. This allows for a convenient and hassle-free return...
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How long is the return window for Guess products?

The return window for Guess products is 30 days from the date of purchase. This means that customers have a month to return any items...
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Can I exchange an item instead of returning it for a refund?

Yes, Guess does offer exchanges instead of a refund for eligible items. If you are not satisfied with your purchase, you have the option...
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Do I need to provide a receipt for a return?

Yes, a receipt is required for all returns at Guess. We highly recommend keeping your proof of purchase as it allows us to process...
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Is there a restocking fee for returned items?

No, Guess does not charge a restocking fee for returned items. We understand that sometimes customers may need to return or exchange...
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How long does it take to receive a refund for a returned item?

The refund processing time for returned items typically takes up to 7-10 business days. Once the returned item is received at our warehouse,...
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Can I return a Guess item purchased from a third-party retailer?

No, unfortunately, Guess does not accept returns or exchanges for items purchased from third-party retailers. This policy is in place...
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Are there any items that are not eligible for returns?

Yes, certain items are not eligible for returns at Guess. These items include final sale items, which are indicated on the website...
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Is it possible to cancel a return request?

Yes, it is possible to cancel a return request with Guess. If you have submitted a return request but have since changed your mind...
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Help me with my Guess customer service issue

Ask any question you have about Guess customer service. We will do our best to get you answers right away.
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