Hello,**My boyfriend and I tried to book a stay at the Niagara Falls four points by She...

GetHuman3803535's customer service issue with Groupon from October 2019

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The issue in GetHuman3803535's own words
Hello,**My boyfriend and I tried to book a stay at the Niagara Falls four points by Sheraton falls view and food*activities package for tonight. *(We booked last night around **:**am-*:**am)**He charged the reservation on his credit card, but no longer has the same yahoo account information that went through Facebook to charge through Groupon.**So we did not receive a confirmation email, and we tried to call yahoo support but the only way they will let us access the email address is to wipe all of the emails and charge us ** dollars a month for their premium plan, which we don’t want, we just want to know what’s going on.*And even if they let us in the email account, they would wipe the confirmation letter anyways.**The Groupon alert says that our payment is pending.*We called the hotel and they said we currently do not have any reservations there through Groupon.*Our online bank account says nothing is pending.*So I was wondering if it was possible for you to tell me what is the status of this purchase, and if we can give an alternative email address to send the confirmation email to figure out what went wrong.**We are supposed to check in at *:** tonight. **His reservation would be under *Andrew Geiger *A*****@***.com*Credit card ending in **** **The current address we would like the confirmation email to be sent to would be **A*****@***.com**If possible.*If that’s not possible I would need to speak with someone on where to go from here please.

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Groupon

Customer service issue
Reported by GetHuman3803535
Oct 21st, 2019 - 3 years ago
Not resolved
Seen by 1 customer so far
Similar issue to 278149 others
0 customers following this

Timeline

GetHuman3803535 started working on this issue
Oct 21st, 2019 3:36pm

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