Groupon Customer Service Issues

Hello, I made two online orders on October 21, [redacted], from Groupon Goods Global GmbH. The orders were for 1 Anti-Theft-Pom Backpack in Black and a set of Grey Luggage Organizer Bags. During checkout, Groupon automatically changed my delivery address to an incorrect one. I have tried to rectify this issue, but the system keeps reverting back to the incorrect address, missing a house number which could prevent the delivery from reaching me. I kindly request your assistance in promptly updating the delivery address before the items are dispatched. The current address on the order is: Amalia Paraskevas Chichester Place Chesham Road Brighton BN2 1FL I need the address changed to: 3 Chichester Close Chesham Road Brighton BN2 1FL. Thank you for your prompt attention to this matter. Best regards, Amalia P.

My mother purchased two vouchers for the Nirvana Wellness and Yoga Center, specifically for Pilates classes. However, upon contacting the center, we were informed they do not offer Pilates classes at the moment but are working on adding them. Unfortunately, my mother was involved in a serious accident and required immediate surgery, leading to a lengthy recovery process. As a result, our vouchers, purchased through Groupon, are set to expire in October, and we will be unable to utilize them due to the circumstances. We are loyal Groupon customers and would appreciate a possible refund or an extension on the voucher expiration date. Thank you for your understanding and assistance during this difficult time.

Hello, I recently bought two Groupon vouchers for a Maine duck tour - one for two adult tickets and another for one child ticket. Despite scheduling the tour for October 10th and providing the voucher numbers, it was canceled due to high winds after I had made arrangements. I've been trying to reach them multiple times without success as my Groupon expires on the 23rd. Unfortunately, I'm unable to return it on the app since I had to view the voucher to make the reservation. Could someone please contact me at [redacted] to help me resolve this issue? Thank you.

Hello, I have been unwell due to a stroke but I am now recovering and able to communicate again. Unfortunately, while I was ill, many Groupons I bought have expired. I left the hospital on July 4th and could not reach out. Due to my brain damage, I am requesting credit for the expired Groupons. If you review my account under Victoria Brazil, you will see I have been a loyal customer and have made significant purchases. I recently bought a new Groupon and am eager to resume using the service now that my health is improving. Please get in touch with me at your earliest convenience so I can apply the credit to future purchases. Thank you.

In August [redacted], I noticed a $60 charge from Groupon in my bank account, which confused me since I hadn't used Groupon since July. After reporting it to my bank as fraud, they refunded the money. I thought the matter was resolved until my bank recently contacted me to say the issue was ongoing and deducted the $60, claiming the problem was on my end. Despite never making this purchase, my Groupon account shows a purchase for a wine tasting for 8 people, which I would not use as my wife had just given birth and I don't drink. I'm frustrated about losing $60 that I didn't spend, especially since it's crucial for my family expenses. I hesitated to contact Groupon directly due to my bank's investigation. This situation has made me hesitant to use Groupon again, even though I used to enjoy the site. I hope we can resolve this matter collaboratively; otherwise, I may have to reconsider being a customer. Thank you.

I purchased two Groupons for Memories on Media to transfer VHS and Super 8 to DVD. It's been around six months, and despite following up, I am still waiting for the DVDs. The gentleman mentioned being backlogged, but it has been three months since then with no progress. These tapes hold precious memories of my kids and deceased grandparents. I am feeling extremely anxious about this situation. I would like Groupon to assist in expediting the return of my tapes, even if they are not yet converted. I also noticed that my Groupons have been deleted from my account. Please help me get my tapes back promptly. Your immediate response is greatly appreciated.

I recently purchased a double hammock from a seller on Groupon. Unfortunately, the product I received was not as described. I contacted customer service, and they promptly issued me a refund without any hassle. However, I am disappointed that the company misrepresented their product. If this continues, I may have to reconsider shopping on Groupon in the future. It's frustrating not being able to easily reach a representative to address issues like this. I value good customer service, and if improvements are not made, I may have to take my business elsewhere. Feel free to reach out to me at [redacted] if you'd like to discuss this matter further.

I recently purchased a Bellafill coupon from Cool Springs Laser, Aesthetic and Skincare Center in Franklin, TN, using Groupon number LG-LMRV-YF3W-2NV7. Unfortunately, after visiting my doctor, I was advised against undergoing the procedure for medical reasons. Therefore, I would like to cancel my Groupon. I was aware that the coupon was valid until February, but my doctor emphasized the risks involved for me. I used my credit card for the purchase and kindly request the charge to be refunded. Thank you for your understanding. Sincerely, Clyde Self.

I have previously reached out to your team on multiple occasions. Yesterday, we agreed that you would call me back. I specifically asked for a call between 9 am and noon today, October 22, but unfortunately, no one has contacted me yet. I have also tried to communicate through emails, but it seems challenging to get a response from your end. It is crucial that I hear from you today as I am departing on a cruise tomorrow and will be unreachable. I urgently need Groupon credits for the Center for Natural Healing and Le Bijou Salon and Spa, due to medical concerns. The Center for Natural Healing can't be used since it's not recommended for individuals with high blood pressure, while Le Bijou Salon and Spa uses chemicals not suitable for those with dry or itchy eyes. I have clearly explained this situation in my previous messages. I kindly request that you promptly address these issues by providing the Groupon credits I am owed. I hope to receive a call this afternoon confirming that this matter has been resolved and the credits have been added to my account. Sincerely, Mary F.

I have reached out to Groupon multiple times since October 21, [redacted], to use my trade-in voucher. It has been over 24 hours, and I am still waiting for a resolution. I am quite disappointed with the customer service I have received, as outlined in the communication below. On Mon, Oct 21, [redacted], Groupon Support replied to my inquiry about a balance of $5.75 not reflecting on my account. Despite attempting to use it at Mi Cancun Groupon, the credit does not show. I urgently need assistance as the trade-in voucher expires within 24 hours. Manisha By Mona Burman Oct 22, 7:14 AM IST I reported a billing issue where I should have been charged $4.25 for a NY Bagels purchase after using $5.75 of Groupon credits, but I was charged $10. The support representative, Sinenhlanhla V, acknowledged my concern and offered me participation in a reward challenge. They also confirmed that the remaining $5.75 credit could be applied to another deal.

I am seeking a refund for my purchase of the "Sublime" treatment from Bellagena in Bradenton, FL. Despite numerous attempts, I have not been successful in resolving this matter. The situation has been quite frustrating. When I purchased the Groupon, I expected to use the 3 sessions without issues. However, upon trying to schedule, I was informed that only one session could be used per year. This information should have been prominently displayed to prevent any financial wastage. I am beyond the 3-day window, but the lack of communication has made it impossible to contact anyone for assistance. I plan to share my experience on social media and request others to spread the word, as this feels deceitful.

Subject: Double Booking Issue - Refund Request I am reaching out regarding a problem I encountered with my recent purchase on Groupon. On October 15th, [redacted], I used Groupon for the first time to book a deal at Water’s Edge Shoreline Suites in Ucluet, BC. Unfortunately, during the transaction, it seems there was a technical glitch and my voucher request was processed twice. I only intended to book one night, not two. I kindly request a refund of $99.00 for the unused voucher #[redacted]2 with Groupon# LG-4MGC-7SSN-HNY5-H2VR that was mistakenly purchased. Your immediate attention to this matter would be greatly appreciated. Thank you for your assistance in resolving this issue promptly. Best regards, Pete C. Action Express Ltd Phone: [redacted] Fax: [redacted] Email: [redacted]

Hello, I attempted to make a purchase using the discount code BONUS10 on Groupon, with the expiration date being October 22nd. Unfortunately, the discount section was not available when I tried to apply it at 11:55pm. When it finally appeared at 12:00am, the code was considered expired. Could you please credit the $10 Groupon bucks associated with this email to my account due to the website's technical issues? Also, even though I was a Groupon Select member during my purchase, I was still charged shipping, handling fees, and taxes. I kindly request a reimbursement for these charges. Additionally, could the Groupon Select benefits be applied to my next order with the $10 credit in consideration? Thank you, Nelly

I recently checked my order for a purple HP 14" laptop on Saturday, October 18. The status showed it just arrived in Brooklyn, NY, and was set to reach me in Santa Rosa, CA, by October 21. Strangely, on Tuesday, October 22, the site claimed my package was delivered on October 19 at 2:35 pm. However, I was home all day on the 19th, working in my yard and porch, and the mailman did not deliver my laptop. I find it suspicious that despite being in NY on the 18th, my laptop was marked as delivered on the opposite coast within 24 hours. Losing $[redacted] is significant, and I intend to report this issue to the BBB and other platforms to raise awareness of what has happened. The mismatched dates between Groupon and USPS tracking, along with the photographic evidence I have, indicate a problem. I expect a resolution that involves either receiving my laptop or a refund.

About 3 or maybe 4 weeks ago, I placed an order for a Verona Luxury Ottoman double bed frame in grey along with a mattress. The mattress was delivered, but the bed frame came in pieces and is missing the side rails. This has been frustrating as I have been sleeping on the mattress on the floor. Despite contacting the delivery company twice, they have not been helpful and have not resolved the issue. I am requesting for someone to get in touch with me promptly before I seek legal advice. You can reach me at 07[redacted]80 or via email at [redacted] Please contact me within 2 days; otherwise, I will have to involve my solicitor.

Hello, I would like to cancel the order I recently made in error. I accidentally purchased two of the same deal, but I only intended to buy one. Can you please cancel this particular order for me? Thank you.

Dear Customer Service, I am still unable to redeem my voucher for my order after a week of trying. Anita from Groupon reached out to me with three possible solutions to the issue, but I have yet to receive a reply from her after responding promptly. I have attached the message Anita sent me on October 21 regarding the problem with the redemption code. I appreciate the options provided and would like to proceed with one of them as soon as possible. Thank you for your assistance in resolving this matter. Sincerely, Linda

I am requesting a refund for a spa treatment for two in Vegas that I purchased as a treat while in Vegas. Unfortunately, when I tried to use it, the website stated that it was no longer available. Upon checking my account, the charge was pending and then appeared three days later. Due to personal circumstances involving caring for my sick mother who recently passed away, I was unable to utilize many purchased items. Despite my efforts, I have been unsuccessful in obtaining refunds or credit. I have been a loyal Groupon customer, but this experience has been disappointing. I kindly ask for a refund of the $99.00 spa purchase. Sincerely, Brenda L. [redacted]

I recently purchased a Sam's Groupon voucher on Monday. Following the redemption instructions in my inbox, an error message appeared, leading to a back-and-forth between Sam's and Groupon. Sam's reported issues with many users experiencing similar problems. After trying live chat with Sam's and verifying my voucher, it was still deemed invalid. Frustrated, I am seeking a refund to my credit card and reconsidering using Groupon or shopping at Sam's. I will be escalating this with my credit card company if not resolved promptly. -initials [redacted] Fairway Cove Dr, PORT ORANGE, FL [redacted] [redacted] [redacted] Voucher: QCYPX8TWAYGZ

On Saturday, October 19th, my wife and I attempted to attend the Patti LaBelle concert at Wintrust Arena. We arrived at 6:45 pm for the 7:30 pm concert start time and quickly realized they had oversold tickets. We spent two frustrating hours driving around trying to find parking in the area, only managing to move two blocks due to the lack of available parking spaces. It was disappointing to miss out on the concert experience while stuck in traffic with other upset attendees. This was meant to be my first time seeing Patti LaBelle, but the overall experience left me disheartened. I purchased the tickets through a Groupon deal for an evening of soul music with Patti LaBelle and friends. I am requesting a refund for the two tickets I bought under Marion Robinson's account number 31-[redacted]/CH. I would appreciate a phone call to resolve this matter further. You can reach me at [redacted] or [redacted].