I need my money back—-even if I would win in a Small Claims Court.

GetHuman-sueten's Refund My Order issue with Groupon from October 2019

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Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-sueten's own words
I purchased another Groupon (duplicate of the last purchase) for the next ** day period. ... Last summer,I purchased a groupon for $***.** for ** day treatments for once a week laser hair treatments. My last treatment was today.**On Sunday, **-*-****, a new Groupon for the same treatments from the same place was being offered again. I looked at the fine print which stated one per person, unless one is a gift. I assumed that one per person meant just that...one for the new and different time period.**I brought the printed form of my new purchase to my appointment today and the employee at the desk said I couldn’t do this...that it was stated in the fine print and she read what I have just stated. I told her that this was false advertising...that they should have stipulated the time period* like one group of treatments per year or one Groupon treatments every five years.**She said that they could not reimburse me..that I would have to get my money back from Groupon. My purchase number on ********* is: ****-******-******. Would you please credit my Amex account, which I used to purchase this last Groupon. Thank you! I shall call Amex to explain the situation . I shall wait to hear from you.**Best,**Sue Ellyn TenBrink
The fault was theirs’. She should have written the add correctly. Please see my statement.
Please credit my Amex account for $***.**.
I have purchased several Groupons for the last several years. I share your deals with friends.
I tried reasoning with the employee who was very upset...
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Groupon

Lahser hair treatments
Refund My Order issue
Reported by GetHuman-sueten
Oct 8th, 2019 - 2 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 272382 others
0 customers following this
Items needed
Name on account
Email on account
Billing address

Timeline

GetHuman-sueten started working on this issue
Oct 8th, 2019 6:45pm