Groupon Customer Service Issues

I phoned the spa to confirm my appointment for 2pm, and the employee assured me everything was set. However, upon arrival, a different staff member couldn't locate my booking. After checking with the initial lady, she asked for my phone number, claiming no one had called. To my surprise, she had me on speakerphone and could hear my calls. I rang the number I used to book, and her phone rang, making it clear she did receive my call. When she eventually answered, she suggested I come later, despite having a confirmed time. Feeling disrespected when they conversed and laughed in their language, I was taken aback. This spa visit was special as a present for my wife and me on our anniversary, but the experience left us both disappointed.

I ordered the LOL Surprise Glitter in March from Avenue Store LLC through Groupon. The envelope I received had a business card assuring delivery in 2 to 3 days. However, despite the tracking showing delivery, I never got my product. I can't send an email to the merchant for some reason. The order was placed on 9-24 and supposedly delivered on 10-5 with order number [redacted]. I suspect this company of fraud as they sent a business card but did not deliver my item. I want a refund. My name is Michelle Dupuy, located at [redacted] South Leroy St., Clarendon, TX [redacted]. Phone number is [redacted].

I bought two Groupons for Evil Intentions Haunted House. When we arrived, they used both vouchers and then suddenly stopped us from entering the attraction. When we asked for a reason, they just said, "you know why," leaving us confused. When we went outside to investigate, the police arrived and supported their decision to deny us entry. Despite them already using our Groupons, they insisted it wasn't their concern and directed us to contact Groupon for a refund. I kindly request a refund for the Evil Intentions vouchers.

I bought a refurbished Shark Duo floor cleaner from Groupon. Unfortunately, the handle came off on the first use, though it's still functioning. I'm in the process of trying to set up a warranty claim, but the Shark keeps falling apart. I got this as a gift for my daughter last Christmas, and she saved it for her new home. I'm feeling embarrassed as I didn't expect it to fall apart so quickly. It seems like the product is poorly assembled.

I bought a Groupon gift for my friend, but he didn't receive it. After contacting Groupon twice and receiving only automated responses, I gave up. I tried to exchange the Groupon for another date, but encountered issues. Eventually, my friend found the Groupon in his Outlook email account linked to his Hotmail. Unfortunately, I had already tried to trade it in. I haven't used the Groupon credit and would like to reverse the trade. The event is "The Glow: A Jack O’ Lantern Experience" on Thursday, October 10, [redacted], at 8:30 pm for one general-admission Adult ticket.

I accidentally bought two Dairy Queen vouchers, but there are no Dairy Queen Grill locations near me, and the vouchers are only valid for those. I realized my phone's location settings were incorrect after the purchase. I already contacted customer service through live chat, but my problem remains unresolved. I really need assistance with this issue.

I am trying to reach someone from Groupon for assistance. This situation is really frustrating, and I find it unnecessary. I received Groupons for Tony Sacco Pizza and Thia Basil that have expired and I would like to have them extended. I attempted to do it online but was unsuccessful. Could someone please give me a call at [redacted]?

I am experiencing issues with updating my billing and address information on this system, preventing me from placing orders. The items I intended to purchase include 3 car seat covers, earrings, 5 pairs of leggings, mascara, and a B12 oral supplement. Kindly update the billing name to my name at PO Box [redacted], Levittown, PA [redacted], as it matches the address on my Visa billing statement. If you need further clarification, please contact me at [redacted]. Thank you.

Order# [redacted] On July 4th, I bought a $9 Name a Star package for my mother's upcoming birthday on July 29th. Despite reaching out to the seller multiple times due to not receiving the email or package in the mail, I have had no luck. It's disappointing and frustrating as the seller assured a quick delivery given the special occasion. I have checked my spam folder, but nothing has come through. I feel let down and scammed out of my money. I would like a refund for this purchase, even though it's just $9. This experience has left me with a negative impression and I suggest removing the seller from Groupon. I hope for a resolution soon. The order details are as follows: Name A Star- Purchased on 7/4/19 Order# [redacted]. Thank you.

Hello, I purchased a Groupon for "Extreme Tan: 10 Tans Any Level" with order number 1[redacted]15-[redacted] on September 3, [redacted]. Due to an unexpected move out of the area, I am unable to use this Groupon. It has not been redeemed yet. I am requesting a refund to my original payment method, not Groupon credit. I tried to resolve this via chat, but the operator ended the chat without resolving the issue. Thank you.

Dear Team, I am writing regarding my recent purchase of a scavenger hunt through Groupon with a total value of $22 on 7/21. Since acquiring it, I have attempted to activate the hunt numerous times, only to face an error message after entering my voucher number within the activation radius. My repeated calls to the designated contact number for “scavengerhunt.com” have been fruitless, as I am always met with an unhelpful automated response or a voicemail. I am extremely dissatisfied with the purchase, the level of customer service provided, and the apparent technical issues with the application. I am hereby requesting a refund of the $22 I paid for the scavenger hunt. For your reference, my redemption code is [redacted]18, the Groupon code is LG-LGNL-C5PX-619J-Y6BV, the expiration date is 11/18/[redacted], the order number is 1[redacted]68-[redacted], and the email associated with the purchase is [redacted] Please inform me if any additional details are required for processing the refund.

I bought a scavenger hunt on Groupon worth $22 on 7/21. Despite multiple attempts to activate it, I received an error message each time after entering my voucher number within the activation radius. I repeatedly called the number for “scavengerhunt.com,” encountering unhelpful automated responses or voicemails. My experience has been disappointing due to the faulty technology and poor customer service. I am seeking a refund for the full purchase price of $22.

I bought a scavenger hunt deal from Groupon for $22 on 7/21. I have been attempting to activate the hunt since then, but each time I get an error message after entering my voucher number. I've tried calling the provided number for "scavengerhunt.com" multiple times, but only reached unhelpful automated systems or voicemail. I am very dissatisfied with the purchase, customer service, and technology used for this app. I am requesting a refund of $22 to be credited back to my account. My redemption code is [redacted]18, Groupon code LG-LGNL-C5PX-619J-Y6BV, expiration date 11/18/[redacted], and order number 1[redacted]68-[redacted].

Hello, I bought 1ml of Juvederm from IV Lounge in Stuart, Florida, but unfortunately, I am not suitable for the treatment. The total cost was $[redacted], and I am seeking a full refund on my card ending in [redacted] promptly. I understand now that it's crucial to consult with a doctor first before making such purchases. Thank you very much for assisting with this refund request. Also, I am inquiring about the email related to a purchase from Qualtry that I never received a while ago. I have tried contacting them multiple times via email, but they have not responded. I appreciate your help with this matter. Thank you.

I bought a bed through Groupon and used the Resolver app to keep track of everything. GRS notified me of a manufacturing problem with a part that can't be fixed with replacements. My daughter has been sleeping on the floor, and the bed was supposed to be a surprise birthday gift. I need a refund right away to buy a new bed and for Groupon to arrange to pick up the faulty one.

To whom it may concern, I am writing to request a refund for my car service appointment. The service location is too far away for me to reach, especially since they required me to be there at 8am, which coincides with my work hours from 8am to 4pm. Due to this scheduling conflict, I kindly ask for a refund as I am unable to utilize the Groupon voucher I purchased. I was unaware of the distant location when I made the initial purchase. Thank you for your attention to this matter. Sincerely, [Initials]

I've been attempting to redeem my voucher, number 1[redacted]39-[redacted], for van movers for the past three days without success. Despite providing all the necessary moving details (such as dates, addresses, and phone numbers) during the initial phone call last week, I have been unable to get a confirmation. With my moving date fast approaching, I've had to make alternate arrangements. I would like to request a refund due to the lack of progress in redeeming the voucher. Thank you. - R.C.

I placed an order on October 3rd and have been struggling to reach this company for several days. Contacting them has been a challenge. My order number is 1[redacted]03-[redacted], and I go by the name S. Furness. For any correspondence, please reach out to me at [redacted] I ordered both Hello Fresh and Home Chef, and during checkout, it mentioned that signing up for six months of Groupon Select would cost $44.50 - which I understood to be a 50% discount and accepted the $4.99 fee for six months. However, upon confirming my purchase, I was charged $66.75 instead of the expected price. I request the cancellation of my Groupon Select subscription due to the misleading discount offer. The discrepancy between the checkout and receipt amounts is unacceptable. I insist on either the cancellation or a refund of the $22.25 overcharge. Thank you.

I have two previously purchased Groupons that I can no longer use due to not having a vehicle anymore. One Groupon is for a full synthetic oil change at N.T.B. Big O Tires, and the other is for a full oil change at Jiffy Lube. I am looking for a way to trade or exchange these Groupons for something I can use. Any assistance to help me resolve this issue would be greatly appreciated. You can reach me at [redacted]. I will not be purchasing any more Groupons until this matter is resolved.

Hello, I am Rosa Morales. I bought five B-12 injections for myself and five for my sister. I intended to purchase them separately, but the order combined them on one confirmation sheet, charging me $58 instead of $54. I contacted Vita Lounge, but they couldn't accommodate having the injections done at the same time. They suggested reaching out to Groupon for assistance regarding this issue. My order number is 1[redacted]50-[redacted]. I appreciate any help you can provide. I have an appointment scheduled for next week pending resolution. Thank you for your assistance.