I ordered tickets on line at the charlotte groupon website to the Peter Frampton conce...

GetHuman-tsilecc's customer service issue with Groupon from August 2019

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The issue in GetHuman-tsilecc's own words
I ordered tickets on line at the charlotte groupon website to the Peter Frampton concert at the PNC in Charlotte N.C. for Aug. **th show. They sent my tickets to an old email *****@***.com instead of *****@***.com my correct email. I went online to the online groupon help line and told them what had happened an they said they couldn't resend it to my correct email *****@***.com because it was an already established email account I would have to give them a new email not one that was already established so I gave them my sons email which is *****@***.com which they said they would resend my Peter Frampton tickets to that email. We still haven't recieved our Peter Frampton tickets. I went back on the groupon helpline an told them an asked for a phone call at my*cell ****-***-**** haven't recieved a call either. Please call or send my tickets please. You can call any day before *:** at ***-***-**** Teri*Thank you for your prompt attention to this matter. *Sincerely, *Teri

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Groupon

Customer service issue
Reported by GetHuman-tsilecc
Aug 19th, 2019 - a year ago
Not resolved
Seen by 6 customers so far
Similar issue to 253220 others
0 customers following this
Items needed
Name on account
Email on account
Billing address

Timeline

GetHuman-tsilecc started working on this issue
Aug 19th, 2019 6:45pm
GetHuman-tsilecc indicated the issue is not fixed yet.
Aug 20th, 2019 3:28am

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