* different times I tried to reset my password. Its a vicious cycle. They have sent a e...

GetHuman3238150's customer service issue with Groupon from July 2019

Help with my Groupon issue
The issue in GetHuman3238150's own words
* different times I tried to reset my password. Its a vicious cycle. They have sent a email with saying " your passes word had been reset. Just push button then your password instructions will be set.*No its doesn't work. What happens is I push button "below" and it says put in your new password.*I never can get any password or even use my own or make up one.*This had happen before last year. So I never USED the Groupon.*Now this group for four people is about to expire.*The sharkarosa wild life ranch.*Please reply.*Thank you Janet

GetHuman3238150 did not yet indicate what Groupon should do to make this right.

How GetHuman3238150 fixed the problem
It was not easy!! I called Groupon the number is no longer in service . I call sharkarosa wild life ranch . *They said "we don't take care of problems you need to call Groupon. By the way all * times I ended up calling sharkarosa wild life ranch because on their web Site its really Groupon number yet the woman at sharkarosa answered. The who answered said. I told you you have to call Groupon.*I did manage to get my password changed. Once in there was a number to call for my request to use my Groupon after the expiration date. Groupon said we don't take care of that we are separate from the sharkarosa she said I need to call them. I did call and the same woman said oh no you need to take it up with Groupon. Then I said in a firm tone no! They referred me back to you. I said my question ( once again) I wanted to extend my experate date. She said we don't take care of that. However then she explained "the face value never expires" what does that mean? I need to come into sharkarosa then purchase my ticket then they will credit me with the "face value of my purchase"*I went back to my email to find my barcode to prove I did buy the ticket. There is no place for me to print my reciet. I did take a screen shot of the bar code. The reason I hung in there with this vicious circle is my son bought me * tickets ! He works so hard and I felt. A need not to waste his money. I hope this gives some insight to the frustration some customers experience. Thank you for helping me to express my concerns.
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Groupon

Customer service issue
Reported by GetHuman3238150
Jul 12th, 2019 - 2 years ago
Fixed
GetHuman3238150 shared how to fix
Seen by 10 customers so far
Similar issue to 236964 others
0 customers following this
Items needed
Name on account
Email on account
Billing address

Timeline

GetHuman3238150 started working on this issue
Jul 12th, 2019 7:26pm
GetHuman3238150 indicated the issue is not fixed yet.
Jul 12th, 2019 11:40pm
GetHuman3238150 indicated the issue is not fixed yet.
Jul 13th, 2019 6:33pm
GetHuman3238150 indicated the issue is not fixed yet.
Jul 14th, 2019 9:14pm
GetHuman3238150 confirmed the issue is fixed. Hooray!
Jul 16th, 2019 2:06pm
GetHuman3238150 confirmed the issue is fixed. Hooray!
Jul 16th, 2019 2:41pm
GetHuman3238150 confirmed the issue is fixed. Hooray!
Jul 16th, 2019 2:42pm
GetHuman3238150 confirmed the issue is fixed. Hooray!
Jul 16th, 2019 9:19pm