Purchased Groupon for couples massage at koffee day spa. Called the number of the spa l...

GetHuman-rrcotton's Refund My Order issue with Groupon from June 2019

Help with my Groupon issue
First: share to improve GetHuman-rrcotton's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-rrcotton may need:
Name on account, Email on account, and Billing address
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-rrcotton's own words
Purchased Groupon for couples massage at koffee day spa. Called the number of the spa location more than ** times over the past several months and not once has the phone been answered. Left several voicemails, did not return call for days and only after multiple voicemails. When I finally spoke to someone they claimed they had almost no times available for couples massages. They recommended I clear my schedule in the middle of the day in the middle of the week. I took off work, called back to schedule and they again did not answer. After several voicemails and another week they finally returned my phone call and said that the time I opened my schedule for is no longer available. My groupon does not expire for a couple more weeks but I am completely unsatisfied with this service and would like a refund

GetHuman-rrcotton did not yet indicate what Groupon should do to make this right.

How GetHuman-rrcotton fixed the problem

We are waiting for GetHuman-rrcotton to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Groupon's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Groupon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Groupon

Refund My Order issue
Reported by GetHuman-rrcotton
Jun 11th, 2019 - a year ago
Not resolved
Seen by 4 customers so far
Similar issue to 221314 others
0 customers following this

Timeline

GetHuman-rrcotton started working on this issue
Jun 11th, 2019 9:36pm
GetHuman-rrcotton indicated the issue is not fixed yet.
Jun 12th, 2019 3:07am