Purchased Groupon for couples massage at koffee day spa. Called the number of the spa l...

GetHuman-rrcotton's Refund My Order issue with Groupon from June 2019

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Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-rrcotton's own words
Purchased Groupon for couples massage at koffee day spa. Called the number of the spa location more than ** times over the past several months and not once has the phone been answered. Left several voicemails, did not return call for days and only after multiple voicemails. When I finally spoke to someone they claimed they had almost no times available for couples massages. They recommended I clear my schedule in the middle of the day in the middle of the week. I took off work, called back to schedule and they again did not answer. After several voicemails and another week they finally returned my phone call and said that the time I opened my schedule for is no longer available. My groupon does not expire for a couple more weeks but I am completely unsatisfied with this service and would like a refund

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Refund My Order issue
Reported by GetHuman-rrcotton
Jun 11th, 2019 - a year ago
Not resolved
Seen by 4 customers so far
Similar issue to 221314 others
0 customers following this


GetHuman-rrcotton started working on this issue
Jun 11th, 2019 9:36pm
GetHuman-rrcotton indicated the issue is not fixed yet.
Jun 12th, 2019 3:07am