Purchased Groupon for couples massage at koffee day spa. Called the number of the spa l...
GetHuman-rrcotton's Refund My Order issue with Groupon from June 2019
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The issue in GetHuman-rrcotton's own words
Purchased Groupon for couples massage at koffee day spa. Called the number of the spa location more than ** times over the past several months and not once has the phone been answered. Left several voicemails, did not return call for days and only after multiple voicemails. When I finally spoke to someone they claimed they had almost no times available for couples massages. They recommended I clear my schedule in the middle of the day in the middle of the week. I took off work, called back to schedule and they again did not answer. After several voicemails and another week they finally returned my phone call and said that the time I opened my schedule for is no longer available. My groupon does not expire for a couple more weeks but I am completely unsatisfied with this service and would like a refund
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