Groupon Customer Service Issues

I purchased tickets for a group of four to the Paradise Garden Buffet. Unfortunately, the customer service was extremely disappointing from the start, with rudeness even before we entered. I was part of a 30-person party celebrating my grandmother's 80th birthday, and she, being in a wheelchair, was treated very poorly. The food we received was cold and the overall experience was just terrible. This was my first time dining at this buffet, and it's a shame that it was such a negative one. I am seeking a refund due to the unsatisfactory treatment we received during our visit to the restaurant.

I purchased tickets for a group of people for Paradise Garden Buffet, and the customer service was extremely poor; they were quite rude. We were there celebrating my grandma's 70th birthday, and she uses a wheelchair. Unfortunately, she was treated poorly. Additionally, the food was cold and the overall experience was terrible. It was disappointing for this to be our first visit to this buffet. I believe we deserve a refund based on how we were treated.

I purchased tickets for * individuals at the Paradise Garden Buffet, and I must say that the customer service was atrocious. The staff was incredibly rude, especially towards my party of ** celebrating my grandmother's **th birthday. As my grandmother is in a wheelchair, she was treated very poorly. Furthermore, the food served was cold and the overall experience was extremely disappointing. This being my first visit to this buffet, I am left with a very negative impression. Therefore, I am requesting a refund due to the terrible experience encountered during our visit.

I purchased tickets for a group of four people to the Paradise Garden Buffet, and unfortunately, the customer service was extremely disappointing. Our party of 30, celebrating my grandma's 80th birthday, including her wheelchair needs, experienced rude treatment. Moreover, the food served was cold, making the whole visit unpleasant. This being my first time at this buffet, I was let down by the overall experience. As a result of this negative encounter, I am seeking a refund for our visit.

I booked a one-night stay at a 4-star hotel in San Francisco through Groupon's "top secret" deal for $[redacted]. After finding out that the hotel was Le Méridien San Francisco, located at [redacted] Battery Street, I discovered the same room for the same night priced at $[redacted] elsewhere. I booked the King Studio for July 13-14, and now I'm understandably frustrated as I hadn't used Groupon in years, and I expected to find good deals like before. It seems like something has shifted in how the deals are offered.

I appreciate your time. I must share that my first visit to Las Vegas and experiencing Sunday brunch at Paradise Garden Buffet at the Flamingo Hotel was disappointing. The service we received for my group of 35 was subpar, making us feel unwelcome and embarrassed due to the poor treatment we endured. This left me feeling upset and like we were being discriminated against. This negative encounter has soured my impression of Las Vegas, and I have no intention of returning to this establishment. I am seeking a refund for the unsatisfactory service and the way my group and I were handled, especially considering the expense of 4 tickets amounting to $67.

I booked a 2-night stay at Great Wolf Lodge Grapevine, Texas. When I contacted Great Wolf Lodge to confirm my reservation, they informed me they hadn't received any booking from Groupon. They requested a confirmation email from Groupon, which I never received, prompting me to check my Groupon account online. I discovered that there were actually two reservations made with different order numbers, even though I only intended to book one room. To summarize, Great Wolf Lodge did not have a reservation from Groupon, but my Groupon account showed two room reservations for the same dates and room.

I bought two 60-minute Deep Tissue Massages from Amara Wellness and Spa in Knoxville, TN. They've stopped offering massages and advised me to reach out to you for a complete refund. Also, I would appreciate a 20% discount on my next purchase due to the inconvenience and the time it took away from my family. This is the first time I've faced an issue with Groupon, and it's really disappointing.

Hello, I'm interested in requesting a refund. I bought a Groupon deal for Dickey's BBQ for $10, which was discounted to $5. Today, I attempted to use it at the Murrells Inlet, SC store but was informed by the cashier that it had expired. It turns out the deal was valid for a location in TX, which I didn't realize at the time of purchase. The manager mentioned that you could assist with this matter. As I have no plans to visit TX, could you please advise on how I can get a $5 refund for this transaction? Thank you, Winona B. [redacted] Sailbrooke Ct Unit [redacted] Murrells Inlet SC [redacted]

I purchased 2 tickets for the Allan Chamo show on Friday, 6/8, for my son and myself before heading to Florida from NY. Unfortunately, my son fell ill, and we couldn't attend. I couldn't transfer the tickets to anyone and now realize refunds are not offered after 24 hours. I was also double charged for 4 tickets when I only bought 2. I kindly request a refund of $80 for the overcharged tickets to avoid opening a dispute with Paypal. I enjoy Groupon but will reconsider using it if this issue is not resolved. I await your prompt response. Thank you for your help. Best, M.A. [redacted] Taurusmom2@[redacted]

I purchased tickets for the Train and the Goo Goo Dolls concert in Phoenix, AZ on Wednesday, June 7th. My tickets are only accessible through the G-Pass mobile app. Unfortunately, I forgot my password for the G-Pass app and cannot find a way to reset it. When I try to log in, it displays a message in Spanish saying it's not a valid login. I've researched online and found that G-Pass redirects to the Ticketmaster site, which then directs me to Groupon for assistance. I'm stuck in a loop and need help resolving this issue before the concert date. Without access to G-Pass, I won't be able to access my tickets and thus won't be able to attend the concert.

I recently used Groupon #: LG-V1W7-RRZ6-HJLM and have been experiencing ongoing issues with the vendor. Every time I try to book an appointment, the first thing asked is if I have a Groupon, which seems unnecessary to me. The vendor claims to have no available appointments, although after persistent calling, I secured an appointment for this past Friday. However, upon arriving, I discovered that I was not even scheduled. Furthermore, I was informed that in order to have my rugs shampooed, I would need to return another day as their equipment was not working. I am frustrated with the lack of professionalism and would like a full refund. This is my second attempt to reach out, so I kindly request confirmation of this message. Thank you for your attention to this matter. - Karen M.

I am writing to express my dissatisfaction with the deactivation of my account. I have been unable to access my purchased Groupons such as concert tickets, vein removal, psychic, and hypnosis sessions. Despite trying to make appointments by calling following the instructions, I have not received any response. I am requesting a refund to my credit card for all the items I cannot access. Unfortunately, I also received two poor-quality shirts in the mail, but I am unable to process a return without access to my account - I kindly request a return label for these items. I have been a loyal customer for a long time, but the lack of customer service and unfulfilled promises have left me extremely dissatisfied. Not receiving a promised call about the concert tickets I purchased for my daughter's birthday, leading to her missing the event, was particularly upsetting. I have tried to contact your team via email and phone with little success, receiving only one unclear response.

I am requesting a cash refund to be processed to my current credit card on file. I am seeking a refund for a J Weisman facial. I have encountered significant challenges trying to schedule an appointment. Despite the service being paid for, she insisted on obtaining my credit card information before scheduling. I am uncomfortable providing this information under these circumstances. After spending numerous hours filling out paperwork online, she claimed she was overbooked due to my reluctance to provide my card details. Given the ordeal I have been through, I believe a refund is warranted. I do not wish to receive a credit. The experience with this provider has been extremely frustrating and unprofessional, tarnishing the reputation of the platform. I will not be scheduling any future appointments with her. Thank you.

I purchased a voucher from Groupon for Yara Advanced Medical Aesthetics for 50 units of wrinkle-reducing cosmetic injection for $[redacted]. I tried contacting her several times before she finally answered. When I visited the address listed on her website, there was no office there. After she returned my call, she mentioned she was located in Milton and would not be in Georgetown for a few weeks. Despite my request for Georgetown appointments, she insisted on Milton. As I am relocating to Waterloo, both Milton and Waterloo are far away for me. When I asked for a refund, she directed me back to Groupon. I am not very proficient with computers and need guidance on how to process the refund.

I purchased voucher code VS-FRR1-3WLG-1ZBG-K2VN for a 2-night B&B stay with a dinner for two at the Auburn Lodge Hotel in Co. Clare, Ireland. I had initially booked the 6th & 7th of June but had to cancel last minute due to my wife falling ill and being hospitalized. I spoke with the hotel directly on the 6th June to cancel, and they advised I could re-book until the end of June. However, when I tried to reschedule for the 13th & 14th June on the Groupon website, I encountered issues. The hotel said bookings must be made through Groupon. I know there is availability for those dates, and I would appreciate if this matter could be resolved so I can secure the reservation. Thank you.

Hello, I wish to share my recent experience with a coupon I purchased online for two Colonics Hydrotherapy procedures at Salud Holistic in Bronx, NY. Despite my efforts to schedule the appointment over a month and multiple contact attempts, I was met with unhelpful responses. The lack of empathy and customer care left me feeling disappointed and ultimately unable to undergo the procedure before my trip to Jamaica. The confusion regarding the services included in the coupon, coupled with the unsatisfactory customer service, has led me to request a refund for the unused procedure. Thank you.

Linda Hammann sent you a birthday gift for a 60 Minute Deep Tissue Massage at Renfrow Massage in West Palm Beach, FL. To redeem, use their mobile app or print the voucher, call [redacted] for an appointment with Jason Renfrow, and present the voucher upon arrival. Remember to follow the merchant's cancellation policy. The voucher price never expires, but the promotional value expires on November 5, [redacted]. You can redeem the voucher only at Renfrow Massage. The amount paid ($38.00) does not expire and can be applied towards other services if needed. Refunds for unused vouchers may not be possible, so make sure to contact Renfrow Massage for assistance.

I had a Groupon for an oil change, car wash, and special additive that expired in March. On the last day before expiration, I arrived at the service center. When the associate asked me to open the hood, the release handle broke off. Despite informing the supervisor, no action was taken. It took weeks to find and install a replacement part, only to be told it was a Groupon issue. After contacting the HQ listed on the receipt, they offered credit towards the same service. Unfortunately, the prices were high, even with the credit, and not worth it. I suggested a more flexible credit option like a general store credit or Groupon credit for other services. Hopefully, they can consider this for the future. Thank you. - Bruce S.

On Saturday, June 8, [redacted], I booked a room at the Red Roof Inn Plus in Smyrna, GA through Groupon. Despite not receiving confirmation, I paid at the hotel assuming the booking did not go through. However, upon checking my account, I noticed Groupon charged me $78.68 for the reservation. I never used the booking, yet the amount was deducted from my account causing an overdraft. I can provide proof of payment at the hotel and the charge from Groupon if needed. I kindly request a refund to rectify the situation.