Groupon Customer Service Issues

I purchased a package including a scuba diving experience for my upcoming trip to Hawaii in July. Unfortunately, my partner cannot swim, which I was not aware of until now. This was my first time using Groupon, so I wasn't familiar with the process. I checked the booking details on one of the vouchers and found out about the refund policy, stating refunds are possible within 24 hours. Since I just bought the Groupon recently, I would like to cancel it and use the funds for a different activity that doesn't involve swimming. However, when I tried to cancel, I encountered an error message preventing the process. I appreciate any assistance with this issue.

I, Ronald Pack, attempted to place an order on Groupon for an IPHONE 8+ Qi wireless charger, intending to purchase only one unit. However, upon entering my VISA card information ending in [redacted], the purchase was processed using a different card ending in [redacted] from PNC Bank, resulting in the accidental purchase of two units. I would appreciate it if the transaction on card ending in [redacted] could be canceled to avoid any charges. Kindly contact me at either [redacted] or [redacted] I will also inform PNC Bank to decline the purchase if possible. Please provide a cancellation confirmation. Thank you. (Note: The PRESS PLAY QI BATTERY CASE Phone 8+ black charger was successfully purchased on the card ending in [redacted].)

I attempted to purchase two tickets for the Potomac Eagle Scenic Railroad in Romney, West Virginia. However, my order kept getting rejected, so I tried three times. In addition, I accidentally added a child's ticket which I didn't intend to purchase. Around the same time, we received a fraud alert from our credit card company. Despite trying once, all three tickets and the child's ticket went through. I only need one ticket. I have downloaded the one with Groupon number LG4XNHWBSZG9HFJ19, redemption code BBT EFJSV, and would like to keep that one. Please cancel the other two tickets along with the child's ticket, totaling three tickets. Thank you.

It seems like there may be an issue with my Visa card because every time I enter the security code, it disappears and I receive a message to use a different card. This has happened multiple times now, even in my previous order attempts. My name is Patricia A. Gentile, and my code is #[redacted]. Additionally, I'm concerned about being charged three separate times for shipping, handling, and taxes on each of the three items I ordered in one go. This seems quite unfair and incorrect to me.

Reference # [redacted][redacted] I received a return label for the seed mats that failed to germinate after 4 weeks. The paper of the mats crumbles when I try to pick them up, leaving a soiled mess. I am wondering if photos of the mats would suffice or if you prefer me to ship them back along with a package insert. I am quite disappointed as I spent over $35 and followed all instructions without success. Please let me know what information you require from me in order to process a refund for my purchase. I am willing to send back the damaged mats for further examination.

I placed an order (#[redacted]) today on 6/8/19 at 4:30pm for La Palmera restaurant, which offered Up to 47% Off Lunch or Dinner. We arrived for dinner at 5:30pm, and by 7:40pm, the Groupon was still pending on my phone and processing on my computer. Surprisingly, others in our group who bought theirs just before 5:30pm had theirs loaded immediately. This isn't the first time this has happened; my previous order on 6/7/19 for 7 days of parking at Masterpark Lob B also took days to become available. In contrast, when my wife purchases a Groupon, it's ready to use almost instantly. Tonight, I had to pay the full price for our meal, which was quite frustrating. I would like to understand why this inconsistency is occurring.

Hello, I am seeking assistance with my expired or soon-to-expire Groupons. Unfortunately, due to unforeseen life events, I have been unable to manage this situation efficiently. I had a $5 Shutterfly Groupon and a $5 cutting board offer that expired recently overlooked by me. Additionally, there is a Printerpix Groupon worth $10 that is due to expire soon that I would like to request a refund for. At this moment, I am unable to utilize any of these deals. I appreciate any guidance you can provide. Thank you for your assistance. Melynne F.

I've faced a string of disappointments with event vouchers I purchased over the past year, amounting to $[redacted].50. Each one turned out to be a letdown due to fine print issues or uncooperative vendors. I'm seeking a refund in Groupon credits for these vouchers to either reuse or find a suitable alternative. I've tried to handle this situation with patience, but the frustration is mounting. Not only do I believe I deserve a refund for the events vouchers, but I've also encountered multiple issues with goods I purchased, amounting to over a thousand dollars, that didn't last as long as stipulated in the fine print or were misleading and defective. I've raised these concerns previously with your team, but without satisfying resolutions. I am certain I deserve fair treatment according to your refund policy. I can provide more details, including order numbers and fine print, to support my case.

I need to return my purchase for a Botox treatment at Advanced Laser and Skin Care as the working hours do not fit my schedule due to the doctor coming in at 9am, which is too late for me, considering their opening time is at 8am. Thank you, Lauri Z.

I purchased a deal for Spa Serenity at Mercure West Hotel for two people on 26 March [redacted], for £79, to use on 29 March [redacted]. Due to the swimming pool being out of service, I canceled the appointment with plans to rebook later. When I attempted to rebook yesterday for this Tuesday, I encountered issues with the voucher showing as redeemed on 29 March. Despite trying to contact the Spa, I only received recorded messages with no response. As time is running out and I want to arrange a spa day for Tuesday, I need assistance urgently. Please have Mercure reach out to me on 01[redacted]55 today or provide a refund so I can go elsewhere. Your help in resolving this matter promptly is greatly appreciated. Thank you, Jill M.

I purchased a Groupon for teeth whitening at a dental office in LA a while back. As a busy college student, I haven't had the opportunity to redeem it. Since I'll be away from LA for a while, I won't be able to use the Groupon. I'm hoping to request an extension or perhaps receive a full refund for it. I plan to return to LA in late August, and that would be a convenient time for me to make use of the Groupon. Thank you.

Good morning, my name is Theresa Elconin. I recently purchased a 2-hour bowling Groupon, but due to an unexpected surgery, I won't be able to use it by the expiration date of June 20, [redacted]. My doctor has advised me to resume normal activities only after June 25, [redacted]. I kindly request an extension until June 30, [redacted], as I have been a frequent customer and have used this Groupon before. We had planned to use it before the expiration date, but the health issue was unforeseen. I would appreciate any help you can provide. Thank you so much, Theresa.

I've been disappointed with the seller's service. The few items I received were not genuine LEGO and of poor quality. Even with two vouchers left, I'd like a refund due to the subpar products and unfulfilled promises of more stock. The website constantly states new products are on the way, but nothing has materialized. I have unused voucher codes available. Dealing with this seller has been frustrating, and I feel let down by Groupon's association with them.

I am seeking a refund promptly. I purchased a massage from a local establishment, and despite calling continuously for four days, my calls are directed to voicemail as the owner is unreachable. A physical visit was also fruitless; the owner was occupied with another client, resulting in the receptionist providing me with her contact details, which are the same as the number I have been dialing. The challenge of securing an appointment resembles pulling teeth. Assistance is appreciated.

I bought a Groupon for an oil change at Jiffy Lube on June 6, [redacted]. I attempted several times to cancel or refund the Groupon, but each time I try to edit the order, I receive an error message saying "Curiosity killed the site," preventing me from getting a refund. After logging out of the Groupon app and logging back in, I noticed that the Jiffy Lube deal is no longer visible. I am looking to connect with a customer service representative as I am now unable to use the service I paid for and unable to get a refund.

I made a mistake by not using a couple of my Groupons before they expired. Typically, Groupon allows me to transfer the funds I originally paid to a new order. I have two Groupons for paintball and two concert tickets I can't use. I'd prefer to get Groupon credit for these so I can purchase something else without delay. As a committed Groupon user, I hope you can assist me with this. Thank you.

I bought a Groupon for an oil change from Jiffy Lube on 6/6/[redacted]. Despite my attempts to cancel or get a refund, every time I try to edit the order, I receive an error message saying, "Curiosity killed the site," preventing me from completing the refund. I logged out and back into the Groupon app, but now the Jiffy Lube Groupon is not appearing at all. I'm hoping to speak with a representative because I am unable to use the purchased service and can't process the refund on my own.

Hello, I would like to cancel an order I made this morning, June 9th, for a dinner cruise on the Spirit of Philadelphia on July 14th, [redacted]. Unfortunately, they do not accept Groupon deals for July. I used my credit card to purchase 2 tickets totaling $[redacted].00. Please refund this amount to my Mastercard promptly. For any communication, please email or call me at [redacted]. The credit card is under my legal first name, Shirley Darr. Thank you, and I look forward to hearing from you soon.

I recently bought a special deal from DAILY BURN, but I only received the order number and not the voucher code. Despite following the instructions, I couldn't find the voucher number on my MYGROUPON page. This deal is for 60 days, and my time is ticking away. Kindly email or text me the voucher code promptly. Obtaining the voucher code should be straightforward after making a purchase. If I don't receive it by Monday, I will refrain from making any future purchases on GROUPON. Thank you, Karen W.

I recently purchased a car detailing coupon and received a confirmation email with instructions on how to redeem it. It includes details about my purchase, such as the order number and the total amount I paid. However, I am unsure how to access the voucher using the mobile app. Can someone provide me with the correct phone number to contact customer support for assistance? Thank you.