Groupon Customer Service Issues

I made a payment through Groupon using my PayPal account for moving services by Qshark. I paid for 3 hours with 2 movers and a truck. However, on the scheduled moving day, they canceled last minute citing that they had not received the address from me, despite my attempts to provide it through calls and messages. When I managed to reach someone on May 15th, the final day of my extended voucher, they informed me they didn't schedule any moves for May. Now, I am in urgent need of assistance either to reschedule the service promptly or to receive a refund. I have to vacate my current storage location immediately and incurring charges daily. I seek a resolution to either get the job completed or a swift refund so I can engage other movers. Your prompt attention to this matter is greatly appreciated.

Bouqs has been a frustrating experience for me. I faced challenges creating a password and ended up trying more than 15 times. Eventually, I managed to set one up. When ordering flowers, it seemed like I accidentally purchased three arrangements instead of the intended one. Now, I need assistance deleting two of the orders, as they are duplicates with different prices, and one of them was not what I wanted. Additionally, there seems to be an order for tulips that I didn't make. This whole process has been a nightmare, and I even questioned if Bouqs was legitimate. I am considering canceling all my Bouqs orders and seeking a refund, especially after being informed of an unexpected $[redacted] charge. I only intended to send one floral arrangement to Kathy Mix. My redemption code was LG[redacted]b, and the order number is LGG63SZVGMYGTYGTZ. If possible, a phone call would be preferable. Thank you - Peggy.

I recently purchased a trip on Groupon for 8 days in Paris and Rome. Unfortunately, there were issues with the transaction, and I ended up being charged twice. After speaking to several representatives, I was told that all purchases were canceled and that I would receive refunds for four vouchers. However, I now see another purchase that went through, resulting in a charge of $2,[redacted] on my account. I need assistance canceling and refunding the two vouchers for this trip, which was bought via another account. It is crucial that I receive a refund for this mistaken purchase.

I am disappointed about my recent experience at Accente' Salon after purchasing a "single process color and blow dry" on May 24, [redacted]. During booking, I clearly explained my hair situation to the staff, and they noted there might be an extra $15 charge depending on my hair's length and thickness. Upon arriving, the "manager" informed me that the Groupon I purchased was for roots only, not a full head, and insisted I needed a haircut despite having one recently. I felt her behavior was disrespectful. The advertisement was misleading, and due to the manager's attitude, I have no desire to return to the salon. Can you assist me in obtaining a refund so I can seek services at a different salon through Groupon? Thank you for your help.

Dear team, I contacted Gastro Kitchen at Doubletree by Hilton Dubai Jumeirah Beach to book a Friday brunch using a Groupon voucher. Unfortunately, upon arrival, they couldn't locate the voucher or code. They charged my credit card instead. After waiting 20 minutes, we decided to pay the regular price to avoid any further delay. I am requesting a refund for the Groupon purchase as we didn't use it and won't utilize it in the future. Your assistance in processing the refund would be greatly appreciated. Groupon code: VS-1KGW-BK6P-93MZ-9NJ3 Security code: 76BEDBA6F7

Dear Customer Service, I recently purchased a groupon deal for 5 photo books without an expiration date. Due to a busy March preparing for a trip, followed by assisting my daughter in LA, I misplaced the paper voucher. Now that I'm back, I can't seem to find it and I'm feeling overwhelmed. Could you kindly resend the groupon to a different address where I will be with my daughter? She will help me create a book for my siblings after our first reunion since our mother's passing. Seeing the groupon in February inspired me to make this book, which I never got around to doing in-store. I understand if reissuing the groupon is not feasible, but I truly appreciate your help. Thank you for considering my request. Sincerely, Marie P. [redacted] [redacted]

To Whom It May Concern, I would like to address three orders made using Groupon redemption codes: GGP74-289769QFRP, GGP74-353197IXXE, and GGP74-364610VTEA, placed with your company. This is the second time I have encountered complications trying to send video tapes due to the complex process your company and Groupon have in place. I have faced multiple rejections while attempting to generate shipping labels. Even though I managed to create one label and intended to use it for all three orders, I was informed by Johnny L. that doing so would be against company policy. My issue now is that I have only been able to print one shipping label, despite following the instructions diligently. It seems impossible to obtain the other two labels. I request either the missing labels via email promptly or a full refund for all three orders. I am disappointed with the frustrating policies and the poor quality of a previous video conversion by ScanDigital. I express my dissatisfaction and hope for a resolution. Sincerely, Walter P.

I had a disappointing experience at Salon Protege with Emiliadia Hanson. I received a Groupon with redemption code: [redacted]4 and voucher#: LGSXNZ-J3VYC1BPZW7. Initially, I couldn't book online due to the Groupon, but Emiliadia assured me she wouldn't charge me when I managed to book for a cut, deep conditioning, blow dry on May 28, [redacted], at 1:30 pm. However, after expressing my concerns over text, she abruptly canceled my appointment stating it's not a good fit and refused to refund me. Despite mentioning positive feedback from friends, she still declined. It seems there was a misunderstanding. Her sudden cancellation, unprofessional behavior, and reluctance to refund are concerning.

Hello, I require urgent assistance regarding an order I placed on Groupon on May 3rd. Despite receiving an email confirming the delivery of my items, I have not received them. The tracking numbers for the undelivered items are as follows: 1- (Ring) [redacted] 2- (Bracelet) [redacted] 3- (Watch/Earring/Bracelet) [redacted] I have thoroughly searched for the packages without any luck. It's important to note that I received a separate order placed on the same day with no issues. Could you please investigate and address this matter promptly? If necessary, kindly re-ship the items to my address at [redacted] W Pratt Blvd. APT [redacted], Chicago, IL [redacted]. Your swift action on this is greatly appreciated.

Dear Customer Service, I am reaching out as a health professional who works closely with young families. I am concerned about a product listed for sale on your website. The newborn swaddling blanket you offer appears to contradict the safe sleep guidelines recommended by the Lullaby Trust and UK government's Department of Health via NICE. According to their advice, infants should be placed in bed with breathable clothing and bedding to reduce the risk of sudden unexpected death in infancy (SUDI). Furthermore, swaddling and covering a baby's head are discouraged, as is overheating. The product being sold features a hood and is described as a thermal item, potentially increasing the risk of SUDI. I kindly request that you review this product and ensure that customers are informed of the risks associated with its use. Safety should always be a top priority when offering products for young children. Thank you for your attention to this matter. Sincerely, Lynne Owen

Hello, I noticed there are two charges on my credit card statement for my trip to Italy. I only intended to book one trip for two people. I kindly request a refund for one of the payments, specifically the $[redacted].00 charge from Groupon. I prefer the refund to be issued back to my MasterCard. Concerned about sharing personal details here, I can be reached at the following contact numbers: cell - [redacted]-31-[redacted], home - [redacted]. The charges were made by Frederick Offman at [redacted] First St. Portage, Pa. [redacted]. Another charge of $[redacted].78 was made with Comp. Fleetway due to an initial order issue. Please address this promptly. Thank you, Fred Offman.

I, Juliana G., made two purchases from Groupon on May 21st. I bought two [redacted] Book of Free books and four general admission tickets to Six Flags Fiesta Texas. Despite receiving an email on May 23rd confirming the shipment, I am still waiting for my tickets. The estimated delivery time was two days, but it is now the third day, and my plans to use the tickets on May 27th are in jeopardy. I understand my package won't arrive on time, so I am hoping to receive an email with e-tickets for the four Six Flags Fiesta Texas tickets.

Hello, I recently purchased a voucher from RJ’s Hair Studio in Carina but encountered some challenges scheduling appointments due to high demand. After rescheduling my appointment to May 27th following an illness on the initially booked date of May 18th, I realized that my voucher had expired on May 19th. The salon owner advised that the voucher could potentially be honored within seven days post-expiration. I am seeking clarification on whether these "working days" include Monday to Friday, which would enable the validation of my voucher. Your assistance in resolving this matter would be greatly appreciated as I hope to avoid wasting my hard-earned money. Thank you in advance. - M.W.

I purchased discounted vouchers for Fire Truck Crepes, a local food truck. Sadly, despite their online presence, the food truck is no longer operational in my town. Upon visiting the location where they used to operate, I discovered the van abandoned. To ensure I could access the voucher without internet connection, I already redeemed one before going there. This situation was quite disappointing for me.

To whom it may concern, I wanted to follow up on my earlier message. Today, I contacted Rachel, the owner of RJ's Hair Salon in Carina to redeem my voucher, but unfortunately, it had expired. I had rescheduled my appointment due to being unwell last Friday and was surprised to learn about the expiration when I arrived today. I had encountered difficulties securing an appointment that fit my schedule and was disappointed to miss out. I kindly request a refund of $69 considering the circumstances. I was unaware that the voucher could only be redeemed within 7 days post-expiration. Once this is resolved, I look forward to continuing my patronage and recommending your services to others. Thank you, Marcela Walsh

I regret to inform you that your Groupon order [redacted]6 has been cancelled. Please accept our apologies for the inconvenience. We are currently expanding our services to El Paso and have not yet garnered enough interest in the brewery tours. As you were the sole registrant for the tour tomorrow, we have decided to cancel it. We advise you to contact Groupon for a refund for your voucher number "[redacted]6." We will also refund your tasting fee. To compensate for the inconvenience, you now have a credit that can be used for any tour, including the tasting fees. We are hopeful that El Paso will pick up soon. If you are in Austin, San Antonio, Dallas, or Houston, we recommend joining a tour there, as we have not cancelled any of those tours recently. Please accept my sincerest apologies for this situation, Jason. Sincerely, Richard Wino Customer Service The Winos www.WINO.us [redacted] M-F 9:00 AM - 6:00 PM S 9:00 AM - 2:00 PM

I'm having trouble using the $10 off discount code provided in the email. The code is: SALE10 Promo details: - Valid until 5/27 - Use Promo Code SALE10 at checkout - Valid for [redacted] only; not transferable - Valid on 1 unit per transaction (min. price $11) - Max 1 Local deal, Goods item, or Getaways flash deal per customer - Ends 5/27 - Exclusions apply For full details, visit gr.pn/promofaq. Thank you.

Hello, I'm Khurshid Khan and I've been a long-time user of your website. On December 18th, [redacted], I purchased two coupons. I used one in Canada successfully, but I have been unable to utilize the other coupon for resume building services. Despite my numerous emails to the vendor, who appears to be based in the USA, I have not received any response. Due to this lack of customer service, I would like to exchange the unused coupon for services in Canada, specifically in the Burlington area of Ontario. Please contact me at [redacted] or via email at [redacted] Thank you, Khurshid Khan Ontario, Canada

Subject: Disappointing Experience with Epic Winks Order #: [redacted]27 Purchase Date: Wednesday, May 30, [redacted] Status: Expired on Sep 27, [redacted] During my attempt to reschedule my appointment at Epic Winks, I encountered a disappointing experience. Despite Becky, the owner, agreeing to rebook my appointment due to her health issues, the current staff member handling reservations declined to honor this commitment. After numerous attempts to communicate my situation, I did not receive a satisfactory response. Following my vacation, I expressed my dissatisfaction through email, but unfortunately did not receive a reply. At this point, I have lost confidence in their service and would like a refund. I appreciate any assistance you can provide in resolving this matter. Thank you for your attention to this issue.

I bought a 3-pack massage deal from Massages by Paulette on April 26th. The website instructs new clients to text for appointments. I've tried to schedule 2 of my vouchers but have faced communication issues. I initially messaged on May 8th inquiring about availability and the booking process. After providing my name and email, I got a reply on May 14th asking for my availability and voucher number, to which I responded promptly. Despite following up on May 20th due to no response, I had to remind them again. Finally, on May 23rd, availability was shared after multiple messages from me. The constant back-and-forth has made communication difficult, and I'd like a full refund of $[redacted] as I no longer wish to support this business.