Here is a copy of the e-mail that I did receive from Groupon on the second order. Again, I did not receive the first order*set of tickets due to an incorrect*typo in the e-mail address, and I am asking for a refund of $***.** Thank you Susan Zienkiewicz ***-***-**** ---------- Forwarded message --------- From: Groupon ******@***.com* Date: Wed, Dec *, **** at *:** PM Subject: Purchase Confirmed: Thank you for your purchase! To: ******@***.com* GROUPON* Hi sue, Thanks for Getting Your Groupon! Our squad of hyperintelligent octopuses successfully processed your purchase without entangling their arms. Your Groupon will be ready within an hour of purchase. You can print or access it on your mobile device from Groupon. (But no need to print this confirmation email). Order Details View Order Status Description Quantity Price Sun, Jan **, **** at **** PM, *** - * ticket to Disney On Ice presents Frozen at Prudential Center * $***.** Subtotal: $***.** Total: $***.**

GetHuman-zienkiew's customer service issue with Groupon from February 2019

21 views | 165341 similar | 0 following
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Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-zienkiew will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-zienkiew can let us know if they help or not.
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Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-zienkiew's own words
I just sent a request for a refund, and I wanted to show the *nd order that I did receive the tickets (see e-mail from Groupon to me below). These are the tickets I used. I did not receive the first set of tickets due to a incorrect*typo in the e-mail address first sent. Thank you. Susan Zienkiewicz ***-***-******---------- Forwarded message ---------*From: Groupon ******@***.com**Date: Wed, Dec *, **** at *:** PM*Subject: Purchase Confirmed: Thank you for your purchase!*To: ******@***.com***** * *GROUPON* *****Hi sue, *Thanks for Getting Your Groupon! *Our squad of hyperintelligent octopuses successfully processed your purchase without entangling their arms. *Your Groupon will be ready within an hour of purchase. You can print or access it on your mobile device from Groupon.* (But no need to print this confirmation email). **Order Details View Order Status **Description Quantity Price ** Sun, Jan **, **** at **:** PM, *** - * ticket to Disney On Ice presents Frozen at Prudential Center * * $***.** * Subtotal: $***.** * * Total: $***.**

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Groupon

Customer service issue
Reported by GetHuman-zienkiew
Feb 22nd, 2019 - 2 years ago
Not resolved
Seen by 21 customers so far
Similar issue to 165341 others
0 customers following this

Timeline

GetHuman-zienkiew started working on this issue
Feb 22nd, 2019 3:50pm

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