Hello Groupon!*I recently purchased * groupons for a trip to Amsterdam and Paris, but u...

GetHuman1575378's customer service issue with Groupon from November 2018

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Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1575378 will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1575378 can let us know if they help or not.
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Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman1575378's own words
Hello Groupon!*I recently purchased * groupons for a trip to Amsterdam and Paris, but unfortunately after talking with the travel agency, they do not have the necessary check-in and check-out dates available that myself and my travel companion were looking to use. *It wasn't exactly specified in the fine print that only certain days within the date range selected could be used, and that they were at the convenience of the travel agency which I found to be unfortunate. **Would it be possible to receive a refund for the purchase? The vouchers were already redeemed because the travel agency needed them in order to speak with us about dates. **I would love to use Groupon to find a trip for myself and my travel companion in the future, but would need this sorted out first so we can find something that fits our dates better. **Thank you for your help!*Kevin Queenan
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Customer service issue
Reported by GetHuman1575378
Nov 17th, 2018 - a yr ago
I have an issue with Groupon too
Seen by 4 customers so far
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GetHuman1575378 started working on this issue
Nov 17th, 2018 1:11am
GetHuman1575378 indicated the issue is not fixed yet.
Nov 21st, 2018 12:10am