Groupon Customer Service Issues

My family and I bought six tickets to Six Flags. We only managed to go on two rides in five hours because most of the attractions were closed and some that were open had technical issues. We spoke to guest relations at Six Flags Magic Mountain for a refund, but they couldn't process it as we bought the tickets through Groupon. They mentioned we could have received a refund if we purchased the tickets at the park. We are requesting a full refund through Groupon due to the unsatisfactory experience. Thank you.

I purchased a coupon for a Miata aesthetics treatment called "Philosophy of Aesthetics." The doctor does not have a physical office or receptionist, and when I tried to schedule an appointment, he provided a long list of different office locations with specific dates and times he would be there. However, the office I selected only had one date and one time slot available. Despite explaining that this was inconvenient for my schedule, as it was only on a Thursday in Fairfield, he suggested I seek a refund instead of accommodating me. He has been unresponsive to my attempts to communicate via text, insisting on avoiding phone calls. If I am turned away when trying to redeem the voucher at a different office today, I may need assistance from Groupon to receive a refund. The way he conducts his business seems unethical, focusing on monetary incentives for positive Yelp reviews rather than patient care. I hope to resolve this issue today at one of his numerous NYC locations but may require support if I am denied treatment.

I recently bought 2 tickets for the Maxwell concert in Chicago, IL at the Chicago Theatre. After the purchase, the money was taken, and it initially confirmed my ticket purchase. However, 10 minutes later, I received an email stating that the purchase was refunded. I intended to give these tickets as a birthday present to my wife. I am disappointed because I want the tickets, not a refund, and waiting 10 days for the refund is frustrating. It is my wife's birthday today, and I urgently need assistance. Kindly contact me at [redacted] or email me at [redacted] Thank you, Oliver P.

I bought two dog grooming packages, one for myself and one for a friend. I've tried calling multiple times and only reached someone today. They said I can't bring both dogs in because it's one per family and would charge an extra $50 for the second dog. There were no available appointments before the expiration date. I feel misled and want a refund for both packages. I'm disappointed with the service and wouldn't trust leaving my pet there. The groomer claimed the terms had changed and advised me to contact Groupon for a refund. This experience was frustrating, and I usually have good experiences with Groupon, but this was unacceptable.

I bought a Groupon for a 60-minute Couples Massage with Aromatherapy and Hot Towels on October 26, [redacted]. A reservation was made for November 17, [redacted], at 11:00 a.m. with Ms. Q at [redacted] S. Kedzie, Hazel Crest, Illinois. Upon arrival, we couldn't find the office location listed on the building directory. After asking around, we finally located the office, but they didn't have my appointment in their system, and Ms. Q was unavailable. My spouse and I are frustrated and disappointed, so we decided to cancel the services. I don't plan to return to this office for massages in the future. Please cancel the voucher with number [redacted]7 and refund $89.00. For any inquiries, reach me at [redacted]. Thank you for your help. S.G.

Dear Groupon Customer Service, I am eagerly looking forward to surprising my family with a trip to New York in a couple of weeks. However, upon checking my credit card statement related to this reservation, I noticed that I have been double charged for the booking. After reviewing my Groupon account, I discovered an additional reservation at the DoubleTree by Hilton in Times Square, resulting in an extra charge of $[redacted]+. It seems there was an error as I do not require two rooms on the same dates (Nov 28-30, [redacted]). I am not looking to cancel my entire New York stay, but I do not wish to pay for the duplicate booking. Thank you for your assistance in resolving this issue. Sincerely, Chad B.

Subject: Issue with Recently Purchased Floating TV Unit Hello Groupon, As a new customer, I am disappointed with my recent purchase of the Floating TV Unit advertised on your site. The product I received did not meet my expectations based on the images displayed during the purchase. Unfortunately, the actual item did not match the quality and appearance portrayed online. Upon receiving the wall cabinet, I noticed discrepancies in the material, finish, and overall condition. The product seemed to be of inferior quality with loose plastic parts and signs of previous use, including drilled holes. Additionally, the dimensions and alignment of the unit were not as advertised, leading to a misfit when assembled. Given these issues, I am requesting a refund as I feel the product does not justify the price of £80 and does not meet my needs. I returned from a trip recently and can promptly disassemble and return the item in its original packaging. I appreciate your assistance in resolving this matter promptly. Thank you, Gaspar.

I attempted to place an order on 11/18/18 and 11/19/18 through Groupon for a Bad Boys Live Male Revue event on Dec 1. Unfortunately, I faced considerable technical issues during the purchase. Despite wanting only one ticket, I repeatedly encountered a processing error related to the billing address or payment method. I verified that all my information was correct. Even after updating my payment to a different credit card, the order continued to fail to process. When I tried to cancel, I discovered multiple orders on my account, some marked as failed and others as purchased. If more than one order was charged to either of my two cards on file, I request the appropriate refund. My attempts to seek assistance were unsuccessful as there are no customer support numbers available, Live Chat is inactive, and the troubleshooting suggestions did not address my concerns. After emailing customer support, I received an automated response hours later stating that the email account is no longer valid. This whole experience has been frustrating, and it has made me doubt using Groupon again. Having a customer support hotline with live agents would greatly benefit Groupon. I urgently seek a resolution for the order that I initiated on 11/18/[redacted] but was prolonged due to complications.

I am writing to address my recent purchase of a Groupon deal for 15 Bottles of Wine and a $25 e-Voucher from Wine Insiders. Despite my previous attempts, I have encountered difficulties redeeming this offer through the app. I have thoroughly explored the help and support options provided, but to no avail. I am kindly requesting a refund for this order as the cumbersome redemption process has depleted a considerable amount of my time and effort. I am perplexed by the presence of a customer service phone number when my concerns have not been adequately resolved through the available channels. To avoid any further confusion, I am explicitly asking for the cancellation of my order and a prompt refund. Thank you for your attention to this matter.

I am interested in buying a buffet deal at the Las Vegas Paris Hotel to use this Thanksgiving. I checked the details on the Groupon promotion, and it says it's not valid on federal holidays, but Thanksgiving is not specifically mentioned as an exclusion. I would like to confirm before purchasing. Here are the promotion details: It expires on Dec 28, [redacted], and does not apply on weekends of federal holidays. Tax and gratuity are not included. It is not valid on Valentine's Day, Easter, Mother's Day, Father's Day, Christmas Eve, or New Year's Eve. One purchase per person, with the option to buy one additional as a gift. It can be repurchased every [redacted] days. The merchant is responsible for the quality of the goods and services offered. Promo codes and discounts are not applicable.

I recently bought a $20 Regal gift card for $10 through Groupon. However, when I tried to use it, I discovered that the card only shows a balance of $0 instead of $20. Groupon claims it's a Regal issue, while Regal says it's a Groupon problem. I have not received any resolution or a callback so far. I have been in contact with Groupon's customer service via live chat multiple times but haven't gotten a satisfactory response. Regal insists it's Groupon's responsibility because the gift card was delivered with a $0 balance instead of the $20 I paid for. I want this issue resolved promptly and would appreciate a call back from Groupon to address this matter. My phone number is [redacted]. Thank you. Click here to add a custom message to your card. $0.00¹ Verify Balance 60[redacted]2 [redacted]00 PIN#:[redacted]

I have four purchases from Groupon that I am unable to use for various reasons. If a refund is not possible, I would like to convert these into Groupon Bucks credit. 1. Shear Madness - Despite multiple attempts to schedule an appointment by phone, I have been unsuccessful in reaching them. 2. The Allergy Testing Company - I sent in my hair sample as instructed but have not received any communication or processing of my order from them. 3. Bernadine Provost at Shoreline Massage - My visit with another Groupon voucher was unsatisfactory, and I would prefer not to return. 4. Classic Nail and Spa - Due to conflicting schedules, I am finding it challenging to book an appointment with the nail spa during their operating hours.

On Friday, November 16, [redacted], at 10:05 pm, I tried to purchase 5 tickets for Cirque Musica Holiday at Rabobank Arena in Bakersfield. Initially, the system wouldn't process the order but allowed for 3 tickets later on. Yet, the transaction still didn't go through. I asked my daughter, Lea Litton, who also uses Groupon, to try, but she faced the same issue both online and in person at the arena. She managed to buy the tickets successfully the next day. Upon reviewing my emails, I discovered two confirmed transactions, one for 3 tickets and another for 5, even though I believed the purchases weren't completed. Consequently, I unintentionally have 12 tickets instead of 5 and would like to request a refund. Kindly contact me at [redacted]. I am Charlene Blunt.

I recently received a notification about a water flosser purchase that I did not make. The issue is due to using my Facebook login, which is linked to an old email account. Consequently, the item is being sent to a different address from my current one. I need assistance correcting this error and getting a refund. A similar incident occurred on the 14th, where I caught it in time and canceled the order. Please reach out to me at [redacted] to help resolve this matter and prevent future occurrences. Although I prefer phone contact, you can also email me at [redacted] Thank you. Sonya

Subject: Need assistance with a duplicated Groupon order I mistakenly placed a duplicate order for the Polynesian Center through Groupon on 11/20 for 9 individuals. I did not receive a confirmation email, so I assumed the initial order did not go through and placed a second order for the same group on the same day. Now, I have received confirmations for both orders (#1[redacted]07-[redacted] and #1[redacted]08-[redacted]), and I believe this falls outside the cancellation policy due to being an honest mistake. After contacting Groupon's online chat unsuccessfully, the Polynesian Center provided me with Viator reservation numbers (#[redacted]93 and #[redacted]79), as Groupon booked the reservation through them. Viator's representative, Mr. Will, indicated that they could cancel the duplicate order once they receive confirmation from Groupon. I am hopeful that Groupon will address this issue promptly and cancel the duplicate booking.

I recently received confirmation for two Studio La Vila vouchers that I did not authorize. I was attempting to update my credit card information when this happened. Attempts to reach the company have been unsuccessful. When I try to log in to investigate, I receive an error message about mismatched email and password. Resetting the password reveals that I do not have an account. I had to rely on an old email confirmation to access my account again. This situation is concerning. I hope to resolve this issue promptly.

I recently dined at a restaurant expecting to use my $59 Groupon credit but was denied. Even though I bought the Groupon five years ago, the voucher clearly states that the credit "will never expire." I am hopeful that the company can issue a $59 credit back to the credit card I have on file for me. Here are the purchase details: I made the purchase on July 16, [redacted], at Firenze Ristorante with the reference number #[redacted]6. The deal was for a meal for two including two appetizers, two entrees, and two glasses of champagne. The deal ended on November 13, [redacted], but the $59 paid should never expire and should still be valid for the specified goods or services on the voucher.

Could someone kindly assist me over the phone at [redacted] to guide me through the process of purchasing a Sam's Club card on my cell phone? Unfortunately, I missed the previous call and need help finding my voucher to finalize the Visa transaction. I've been struggling to complete this and would appreciate step-by-step assistance as I am not very computer savvy. Thank you, Carolyn.

I purchased a Groupon for Cozy Maid for $60 for 2 hours of cleaning. However, when I booked 3 hours of cleaning and inputted my voucher code, I expected to pay around $35, but the company charged me $90. The cleaning job was done poorly, and I was left extremely dissatisfied as the $60 credit wasn't applied. When I contacted customer service, they requested the voucher code again despite me having already submitted it with a picture of the voucher. I'm unsure how to proceed as the issue remains unresolved after contacting Groupon customer support for the second time.

I bought the $45 Sam's Club Groupon but never received the redemption number. When I went to Sam's Club, they still processed our membership but without the benefits like the fruit tray, cheesecake, $20 gift card, and $15 ecard promised. I already reached out to Groupon, and they claimed the issue was resolved because memberships were combined, but it's not true. Today, my husband got the cheesecake and fruit tray but had to pay for them ($33 value) instead of getting them for free. I need someone to call me to address this issue! [redacted].