Groupon Customer Service Issues

I've encountered significant challenges while attempting to list my client's service on Groupon. After days of trying, I successfully carried out the steps to list the service and obtained an agreement. However, upon realizing the need for editing, I was unable to locate the listing or make any modifications. I created a Groupon account for my client using the email [redacted] to list the service, but I am now unable to access Groupon Merchant as the login credentials were deemed invalid. The inability to view or edit the listing has left me perplexed. I provided my client's bank account details and social security number, sparking concerns about the legitimacy of the situation. Any guidance on this matter would be greatly appreciated. Thank you.

This is my 3rd or 4th attempt at reaching out here regarding my purchase of Live Green Hemp CBD Gummybears 500mg for $16.99 made on Nov. 1st. Despite following the directions provided, I never received my order. After contacting them, they claimed the order was never placed and requested a voucher number, which I provided. They informed me that the number was incorrect. I am frustrated as I have yet to receive my CBD gummies. They advised me to contact you to obtain a valid voucher number. I am disappointed by the lack of response and assistance from the company. Your help in resolving this issue would be greatly appreciated. Thank you.

I purchased two of the $99 flash deals for ciao luggage sets. The first set arrived undamaged, but the blue set's largest piece was damaged upon arrival. I have photos to share. The luggage is supposed to come with a 5-year warranty, directing customers to contact the third-party seller in case of issues. After contacting them, they redirected me back to Groupon rather rudely. Despite filling out their warranty form multiple times, I haven't received any resolution. The seller now wants at least an additional $20 for a replacement and requests that I pay to ship the damaged item back. I just want the undamaged luggage I paid for as we've saved up for two years for our vacation. I shouldn't have to pay extra for their mistake. I've lost trust in their customer service and need help resolving this issue promptly. Photos are available with tags still on the damaged piece.

I accidentally ordered jet ski rentals and have been unsuccessful in attempting to cancel my order due to the lack of contact information provided. I have also acquired other Groupons for services I didn't use; receiving refunds for those would be appreciated. The absence of a customer service line makes it frustrating to deal with the company, as the app only offers limited assistance. It's important for Groupon to improve their customer service capabilities and better filter out misleading offers to maintain customer trust. Just because there is fine print, doesn't justify significantly higher prices than advertised. Urging for improvements to prevent losing business in the future.

I bought a Groupon in August for Sonic D Limo Service to arrange transportation on Dec5 and Dec8 from Newark Airport (EWR) to Yotel Hotel in Manhattan. Even though the trip falls within the Groupon's distance limits, I was surprised today when I tried to book the transportation online. Sonic D is asking for an additional $90 on top of the $79 I paid for the Groupon. I find this additional cost misleading and too expensive. I believed the $79 Groupon would cover the round-trip transportation cost. I haven't used the Groupon and would like to request a refund for it. - Terry McDonald

I purchased a Groupon for Arizona ATV Adventures and was surprised to find out I was overcharged. I recently confirmed my reservation and was informed that the cost should have been $[redacted] plus tax, but I was charged $[redacted] on Groupon. I am a long-time Groupon user and this situation has me very upset. I have tried to reach Groupon for over an hour without success. I am requesting a full refund or an adjustment to the correct amount promptly. Thank you for your immediate attention to this matter. -Bianca

I am reaching out regarding the Groupon I bought for "Arizona ATV Adventures." I recently discovered that I was overcharged for my reservation. When I called the merchant to confirm, Arizona ATV Adventures informed me that I was charged double. They mentioned that a Double ATV (guided tour) is available for $[redacted] plus tax when booked directly through them. However, I was charged $[redacted] on Groupon. I have been a loyal Groupon customer for years and this discrepancy has left me quite upset. I am seeking a full refund or an adjustment to the accurate amount. I have already spent over an hour trying to contact Groupon without success, so I am hoping for prompt resolution to this matter. -Bianca

I was interested in purchasing a Tonnybz infinity pendant necklace and accidentally clicked "buy" instead of "add to cart." My card was charged immediately without a confirmation page. I do not want the necklace and would like a full refund. Additionally, I find it concerning that a purchase was made without a confirmation step. Looking back at my Groupons, I noticed an almost identical necklace marked as delivered last year, but I never received it. This situation feels suspicious to me, almost like a scam.

I need assistance with a fraudulent debit card transaction. My name is Seon Il Kim, and my address is [redacted] Wedgeway Ct, Fairfax, VA [redacted]. I have made 5 legitimate orders on GROUPON with my debit card (ending in [redacted]); however, I recently discovered an unauthorized charge on my account. On Nov. 20 at 9:52 pm, an order for $31.79 was placed on my card, ending in [redacted], while I was outdoors and not making any purchases on GROUPON. I suspect someone has gained unauthorized access to my GROUPON account. I have already removed my card details from the platform. I kindly request your help in identifying and stopping the fraudulent activity and refunding the money to my account. Your prompt attention to this matter is greatly appreciated.

I recently purchased a Sam's Club membership and activated it on October 15th. Despite multiple emails and attempts via live chat, I haven't received the $20 gift card promised for the purchase of over $50 that day. I am disappointed with the lack of response from Groupon regarding this issue and would like a refund for the membership as I have not utilized it due to this unresolved matter. I am prepared to escalate this by reporting to the Better Business Bureau and contacting the Attorney General's Office if necessary. I have kept records of all communication for reference. Effective communication and resolution are essential at this point. Sincerely, T.E. email: [redacted]

I bought two tickets for the Benji Brown show in Jacksonville, Florida on Friday, the 23rd. I received a confirmation email after the purchase. I clicked on redeem for one of the tickets, but now I'm unsure if I should have done that. I'm having trouble printing the tickets from my mobile as there is no print option. I even got an email asking about how the show was, but I haven't been yet, so I'm confused. Maybe it's because I redeemed one ticket? I need someone to call me to guide me through this as it's frustrating. I just want to print my tickets. You can reach me at [redacted] or [redacted] Thank you.

I purchased a trip to Peru along with my sister through Groupon. Unfortunately, my sister's trip was confirmed, while mine was cancelled. I've been attempting to reach out to Groupon and the tour company in Peru, but have had no success. My sister's voucher is expiring soon, and the same trip is no longer available for me to repurchase to join her. I am seeking a refund for her trip, as the trip is no longer offered for me to accompany her. Groupon Number: LG-NKCL-Y76W-SB7H-JH2B Order Number: [redacted] or 1[redacted]41-[redacted] Sister's Name: Sally Murphy My Name: Kimberlee Sedgwick Email: [redacted] Phone: [redacted]

I purchased a Groupon for The Cheese Course at Aventura Mall, but upon arrival, I discovered they were closed for renovations. Unfortunately, the other locations are too far away for me to visit easily. How can this issue be resolved? Here is my purchase confirmation for reference: Order Number: 1[redacted]11-[redacted] Description: The Cheese Course - $20 Worth of Breakfast for Two; Valid Monday - Sunday Quantity: 1 Price: $12.00 Total: $12.00 I am unable to redeem the Groupon due to the closure, and the other locations are not convenient for me. Thank you for your assistance.

To whom it may concern, I am requesting a refund for purchase number 1[redacted]60-[redacted] as I noticed that I was double-charged for it. I intended to buy 16 spa castle tickets through Groupon, but encountered issues with the transaction repeatedly. Despite confirming with my credit card company that my card was fine, the orders continued to be declined. After numerous failed attempts, I had to use an alternative card, resulting in a successful purchase with order number 1[redacted]17-[redacted]. Surprisingly, I later received an email indicating that one of the initial attempts had also gone through. I have been trying to reach out to resolve this matter but have not received any response to my previous emails. I kindly request your assistance in resolving this issue promptly. Best regards, N. Eliav

Subject: Disappointing Experience at Beau Visage Salon Hello, I am seeking your assistance regarding a recent unpleasant encounter at Beau Visage Salon. I had purchased a couple's massage for a friend and me as a farewell gift. Despite confirming the appointment for 5.30pm on Thursday over the phone, upon arrival, the owner disputed the booking aggressively. Even after reconfirming the time with a staff member the next day, the situation was handled poorly by the owner who was rude and unprofessional. The owner's behavior during the incident and the subsequent difficulty in rescheduling have left me seeking a refund for the voucher. The level of customer service exhibited was unacceptable, leading to a desire to avoid returning to the salon in the future. I appreciate any advice or assistance you can provide on this matter. Thank you, Aine

I purchased a $33 Groupon on August 29, [redacted], using voucher number [redacted]9 for $75 worth of cleaning services from 469Maids.com. After realizing I needed to provide my credit card details to schedule an appointment with 469Maids.com, I reluctantly gave my information to proceed with the booking since there was no live person available to book with over the phone. The cleaning service was completed on November 21, [redacted]. Following the service, the cleaner informed me that I would receive an email from 469Maids.com. In this email, I was instructed to provide an electronic signature to confirm the service's completion, after which the cleaner would receive payment. To my surprise, I later received an email requesting a payment of $75.72 in addition to surrendering my Groupon voucher, stating that the voucher only covered the first hour of service. While I thought my $33 Groupon entitled me to the full $75 service, the email I signed unintentionally agrees to this additional charge. I do not believe I owe this extra amount to 469Maids.com. However, given that they have my credit card details, I fear they may have charged me already. I seek advice on what steps to take next.

To Whom It May Concern, I am reaching out regarding a Groupon voucher for a stay at The Grand Apartments in Labrador on the Gold Coast. Unfortunately, our flight was canceled today due to unexpected weather conditions, and the next available flight is not until Saturday afternoon, 11/24/18. This led to us missing our intended stay at The Grand Apartments. Upon contacting the Grand Apartments, I was informed by Amy that it was unlikely we could get a refund or credit due to the short notice. I then spoke to Monique to confirm we would not be able to make the rest of our stay. I am aware of the hotel's 14-day cancellation policy but was hoping if there is any possibility of receiving a credit for the lost money either from the hotel or through Groupon. We understand this situation was out of anyone's control, and we would appreciate any assistance you could offer. Thank you for your consideration. Best regards, Abbie-Lee

I recently bought two items on Groupon but encountered issues with both shops; one was closed and the other only accepted appointments. Despite not seeing any fine print on the Groupon app, the second shop insisted I should have checked before purchasing. As it was vacation and Thanksgiving week, we couldn't schedule an appointment on short notice. The overall experience left us disappointed, especially when the shop's attitude shifted upon mentioning the Groupon coupons. This unexpected turn of events ruined what was supposed to be a fun day for our kids during our vacation. The shop mentioned getting my money back through Groupon, but this doesn't address the inconvenience and disappointment we faced.

I mistakenly ordered a voucher from Groupon and tried to cancel it the same morning. However, I had difficulty contacting Groupon as they don't provide easy access to customer support through their webpage. The lack of contact information, live chat, or responsive phone number was frustrating. I didn't anticipate facing such challenges from a reputable company like Groupon. I need assistance to cancel my voucher for Payless parking at Pearson airport. Please help me resolve this issue. My email is [redacted], and my name is Liz A.

On November 20th, I bought a pet vaccine for $41. However, when I tried to redeem it the next day, there was a card issue, so I updated my payment information. I ended up repurchasing the vaccine on the same day for $45. I used the Groupon deal an hour after the second purchase and received a confirmation email from the pet hospital. On November 22nd, I received another email from Groupon at 1:07 am confirming the same pet vaccination for $41 with a different confirmation number. I would like a refund for this duplicate purchase. The confirmation number is [redacted].