I placed an order with Groupon for *-piece suitcase set and two Samsung headphones and...

GetHuman1356198's customer service issue with Groupon from October 2018

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Help with my Groupon issue
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GetHuman1356198's next move: go to the Groupon help center.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1356198 will want to follow the link below to head to their help center. We will check on GetHuman1356198 later to make sure it's all set or try to help escalate.
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Name on account, Email on account, and Billing address
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman1356198's own words
I placed an order with Groupon for *-piece suitcase set and two Samsung headphones and I used $** in Groupon bucks and used a card for the ** amount that was left. I realized that it was the wrong address so I started a online chat the guy I talked to said that he should have been able to go in and change it cuz they have a *-hour window but he wasn't able to so he said he was going to refund me ***.** Groupon bucks to cover the whole order that way so I can place my order to get the deals in time because if I waited the money would not have been back in the bank. Then I got on line and accidentally reordered without the Grouponbucks by accident so called and they had to cancel that. Then I couldn't find my Groupon bucks so I got on online chat again and the lady argued with me and said I only had ** Groupon bucks and I tried to explain to her why the guy said he was going to refund me ***.** she argued then she ended the chat. Then I started on the chat again talk to a girl and this was Sunday Saturday night and she was supposed to email me after she reviewed the case and I have not heard anything.
GetHuman1356198 did not yet indicate what Groupon should do to make this right.
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Groupon

Customer service issue
Reported by GetHuman1356198
Oct 16th, 2018 - 8 mons ago
I have an issue with Groupon too
Not resolved
Seen by 6 customers so far
Similar issue to 70394 others
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Timeline
GetHuman1356198 started working on this issue
Oct 16th, 2018 6:28pm