I sent in the email below * days ago i got a email from advisor saying the item will be...
GetHuman-dholione's customer service issue with Groupon from October 2018
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Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-dholione will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-dholione can let us know if they help or not.
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Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-dholione's own words
I sent in the email below * days ago i got a email from advisor saying the item will be refunded on my groupon account to use to buy from groupon again. I replied to the email to confirm i was happy for that to happen. I have had no conformation of the refund and no refund on my account yet. Can you please sort this out . ***Hi my order number is *********. My name is gurmare singh from * govan road *** G***HS. I recived this order last week. When i opened it the mirror was smashed into peices. I nearly cut my finger. I sent in servel pictures for evidince. I paid £** for it i am very dissapointed i was offred £* and to keep the item or return it. First its very cheeky to offer £* for a item that is useless as its smashed into peices and i paid £** for it. Its very inconveniente for me to send it back just now. I want a full refund or a replacement . I am a very good customer of groupon. Or can i get a manager to call me on ***********. I have asked for this call * times before still ni reply .
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