I would like Groupon to clarify the exact date of expiration of the voucher and be assured that the merchant will accept it on that date. Other questions already indicated. I was finally able to get to a live chat option from the GetHuman connection. I was offered a trade-in for a new voucher with the same benefits and the same merchant, but with a later expiration date. My other questions were not answered. I was sent a copy of the chat transcript via email.
GetHuman1349441's customer service issue with Groupon from October 2018
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Help with my Groupon issue
GetHuman1349441's next move: find and follow the right step-by-step guide.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1349441 will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1349441 can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Groupon has better answers for you: Groupon Help Center
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The issue in GetHuman1349441's own words
*. Voucher and "ready to redeem" printouts state expiration of ********.**. ******** email states expiration of ********.**.******* email states expiration of ********.**a) Can you confirm that I can use this voucher on ********?*b) Will you honor your "Groupon guarantee" if the merchant does not accept this voucher on ********?*c) This type of one day discrepancy has occurred before. Can you explain why this happens and which expiration date we can count on?*d) Fine print indicates that there may be restrictions on what age persons can use this voucher. Can you please clarify what the restriction is and the age group it applies to?**I would appreciate the opportunity to speak or chat with a customer service representative as soon as possible.**Thank you.
GetHuman1349441 did not yet indicate what Groupon should do to make this right.
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