Hello,**I am writing you in regards to a Groupon (Crayola Experience at Mall of America...

GetHuman1114102's customer service issue with Groupon from September 2018

7 views | 56494 similar | 0 following
Help with my Groupon issue
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GetHuman1114102's next move: find and follow the right step-by-step guide.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1114102 will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1114102 can let us know if they help or not.
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Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman1114102's own words
Hello,**I am writing you in regards to a Groupon (Crayola Experience at Mall of America) bought in error. I was looking at this Groupon when daughter grabbed my phone from me and pushed the green place order button. My father at the same time was buying tickets for this attraction. I immediately tried to refund the Groupon and when it did not allow me to I tried to chat with customer service, twice. Both times I was told that the Groupon was final sale and could not be refunded. It is very frustrating as a long time customer of Groupon to not be able to refund a mistaken purchase as it is so very easy to do. Although, the purchase price of this Groupon may not be the greatest it could have been and the fact that I am being told i can not be refunded (even though I was chatting with customer service within minutes of the mistaken purchase) does not make me want to purchase from your company again. I hope you will reconsider your final sale policy given this particular circumstance.

GetHuman1114102 did not yet indicate what Groupon should do to make this right.

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Groupon

Customer service issue
Reported by GetHuman1114102
Sep 8th, 2018 - 2 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 56494 others
0 customers following this
Items needed
Name on account
Email on account
Billing address

Timeline

GetHuman1114102 started working on this issue
Sep 8th, 2018 9:01pm

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