Hello my name is Taieba Kohistany. I purchased a groupon for a Four Wheel Alignment for...

GetHuman-taiebak's customer service issue with Groupon from July 2018

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The issue in GetHuman-taiebak's own words
Hello my name is Taieba Kohistany. I purchased a groupon for a Four Wheel Alignment for my car at Lorton Auto and went today (July **, ****), the same day I purchased. When I arrived, I told the front desk assistant I was here for my appointment and he asked to see my groupon voucher so he could write the number down and confirm it (which he did). They then took my car but before doing the alignment they looked at my car and said I needed to get a different repair done on my car before they could do the Wheel Alignment (which was what the groupon was for), however I said I was unsure because the other repair was very expensive so I ended up not getting the alignment. I asked the front desk assistant what to do about my refund because I had already purchased and showed him the voucher but he said he couldn’t do anything about it and I should contact groupon. Is there anyway I could get a refund for my groupon because I did not get the service that I paid for. The front desk assistant should have taken the voucher after they repaired my car so this could’ve been avoided and I could’ve just cancelled the groupon. Please let me know what you can do thank you!
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Customer service issue
Reported by GetHuman-taiebak
Jul 31st, 2018 - 9 mons ago
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GetHuman-taiebak started working on this issue
Jul 31st, 2018 6:20pm
GetHuman-taiebak confirmed the issue is fixed. Hooray!
Aug 1st, 2018 9:08pm