Hello my name is Taieba Kohistany. I purchased a groupon for a Four Wheel Alignment for...

GetHuman-taiebak's customer service issue with Groupon from July 2018

5 views
 | 
40356 similar
 | 
0 following
Help with my Groupon issue
How did GetHuman-taiebak do it?
Waiting to hear how GetHuman-taiebak fixed the problem to share with other customers.
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-taiebak's own words
Hello my name is Taieba Kohistany. I purchased a groupon for a Four Wheel Alignment for my car at Lorton Auto and went today (July **, ****), the same day I purchased. When I arrived, I told the front desk assistant I was here for my appointment and he asked to see my groupon voucher so he could write the number down and confirm it (which he did). They then took my car but before doing the alignment they looked at my car and said I needed to get a different repair done on my car before they could do the Wheel Alignment (which was what the groupon was for), however I said I was unsure because the other repair was very expensive so I ended up not getting the alignment. I asked the front desk assistant what to do about my refund because I had already purchased and showed him the voucher but he said he couldn’t do anything about it and I should contact groupon. Is there anyway I could get a refund for my groupon because I did not get the service that I paid for. The front desk assistant should have taken the voucher after they repaired my car so this could’ve been avoided and I could’ve just cancelled the groupon. Please let me know what you can do thank you!
GetHuman-taiebak did not yet indicate what Groupon should do to make this right.
I have an issue with Groupon too
How GetHuman-taiebak fixed the problem
We are waiting for GetHuman-taiebak to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Groupon's attention and get better help faster. Tap below to get started.
Having Groupon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-taiebak fixes it.
This email address isn't valid

Groupon

Customer service issue
Reported by GetHuman-taiebak
Jul 31st, 2018 - 9 mons ago
I have an issue with Groupon too
Fixed
Seen by 5 customers so far
Similar issue to 40356 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Name on account
Email on account
Billing address
Timeline
GetHuman-taiebak started working on this issue
Jul 31st, 2018 6:20pm
GetHuman-taiebak confirmed the issue is fixed. Hooray!
Aug 1st, 2018 9:08pm