Groupon Customer Service Issues

I have not received the weight scale I ordered using my credit card, although my card has been charged the total of $20. It has been over 10 days since the purchase. According to the tracking information, the item was delivered days ago, but I have not received it. I live in a secluded area and do not have nearby neighbors. I have been at home during this time and would have noticed the delivery. I would appreciate a refund back to my credit card as I am leaving the country for work soon and needed the scale to take with me overseas. Unfortunately, it is now too late. I will have to purchase one when I arrive at my destination abroad. Thank you.

Firstly, I recently discovered a reservation for a 3-night stay at the Hyatt Hotel in Portland, Oregon. Consequently, upon checking my credit card statement, I noticed unauthorized charges. I have taken the necessary steps to cancel the card, but I wanted to bring this to your attention. Secondly, I mistakenly purchased two sets of tickets for the Portland Thorns soccer game on September 7, [redacted]. I only intended to buy one set, so please cancel one of the orders. I should only have a total of two (2) tickets for the Thorns game on 9/7/18. Despite these issues, I am 76 years old, managed to paint on a ladder without any accidents, so I suppose it hasn't been such a bad day after all. Thank you, Laird H.

Dear Customer Service, I made a purchase through Groupon for a driving session scheduled for July 21, [redacted], at 10:00 AM with Xtreme Xperience back in May [redacted]. However, two days before my session, I received an email stating that due to the company's error in overbooking, my session had to be rescheduled to 5:00 PM, which was then canceled due to inclement weather. The options provided for the cancellation do not suit my schedule due to school commitments, summer travel, and the long distance to the nearest racetrack, which is 3 hours away. Despite facing poor customer service, I was eventually offered a partial refund of $50.24, with instructions to contact Groupon for the remainder. I am now seeking a full refund of $[redacted].00 to be credited back to the original payment method used. Best, S.M. Student Seton Hall University | School of Nursing Secretary for Law Offices of Larry S. Geller, Esq.

I was about to purchase the Sam's Club membership deal on Groupon. However, I encountered an issue during checkout with Paypal not offering me a 0% APR due to the order size. I switched to using my checking account but accidentally closed the Groupon window. When I tried to reorder, it said I had already ordered one even though I hadn't. I checked my Paypal and bank account, no payments were made. The cancel page shows the Sam's membership. Can I cancel this unplaced order and reorder? I really need this for my upcoming move to a college town with only one big box store. It's frustrating not to have a phone number for support.

I am reaching out regarding my Groupon account under the email [redacted] I have encountered some confusion with several expired Groupon purchases that were bought as gifts. Despite them showing as available in my account, upon closer inspection, I realized they were actually expired. This misled me as they were not clearly categorized. Moreover, there were issues with scheduling and availability for these purchases. I kindly request to convert the following expired, unredeemed Groupons into Groupon bucks: 1. Salubrious Massage 2. Hoops Chiropractic and Massage 3. Twins Chiropractic 4. Twins Chiropractic (two of these were purchased) Thank you for your attention to this matter.

Order No. 1[redacted]60-[redacted] I am unable to continue with my laser sessions at Laser Zensation, which is actually Elite Med Spa BH with a different phone number. I am seeking a refund for the remaining 5 sessions. The salon is unclean, poorly marked, and has limited operating hours that don't accommodate my work schedule. Despite waiting over 7 weeks for an appointment, I arrived on time to find the salon closed with no staff present. Despite having a confirmed appointment, I was informed that the technician had left for the day. I am doubtful of the legitimacy of this business and believe I will not be able to complete my sessions. They advised me to seek a refund through Groupon.

I recently contacted a Supervisor named Erica from the Getaway Department on Wednesday. She was supposed to help me resolve a purchase issue where my credit card information stored in my Groupon account was used without my consent for a stay at Cove Haven Resort in the Poconos on August 5th-7th. Erica assured me she would expedite the request since I have a reservation at a hotel I didn't book for tomorrow! I am frustrated as I haven't received any follow-up from her yet. I personally reached out to the resort to confirm if Groupon had taken any action, but they have no record of contact from Groupon or the supervisor. Despite this, the resort mentioned they would process a refund once they hear from Groupon. The urgency of the situation is paramount.

I had an awful experience with my Groupon massage purchase! I am requesting a refund and looking for compensation for the inconvenience caused by trying to schedule a massage with Kayla. I initially booked a 60-minute massage in May, but Kayla was unresponsive to my calls and texts. After threats to cancel, we scheduled for July 12th, but she canceled claiming a doctor's appointment. After multiple attempts to reschedule, we set it for August 4th. However, on August 3rd, I couldn't reach her to confirm as her voicemail was full. She then texted me saying she broke her hand. This behavior is unacceptable from someone named Kayla. Also, on July 28th at 3:30 pm, I booked a massage with Randy which turned out to be the worst one I've ever had. I am also requesting a refund for that massage. Please assist in resolving these issues promptly.

I recently bought a coupon from New Look Skin Center for around $[redacted]. I believed the order hadn't gone through when I didn't receive a confirmation email, so I mistakenly purchased another one. Later, I received the confirmation email for both purchases, totaling $[redacted]. Upon trying to use the coupon, I realized it could only be used for new customers, not new areas. When I called the center, this detail was not shared, leading to confusion. I would like a refund for both coupons given the misunderstanding. I have had positive experiences with Groupon in the past and I hope this situation can be resolved. Thank you.

I accidentally purchased a second Groupon for hair services when I only intended to buy one. I then tried to use the extra Groupon as a trade-in for an Acer tablet or laptop within 24 hours, as per the policy. During checkout, I noticed that the hair credit wasn't applied to my purchase even though I initiated the trade-in process. So, to ensure I didn't lose the opportunity within the 24-hour window, I proceeded with buying a laptop again. However, upon checking the order details, both laptop orders are showing the full price without the trade-in credit being applied. I need to resolve this issue promptly as the 24-hour limit is ticking.

I recently purchased a massage deal on Groupon and encountered some confusion with the booking process. After reaching out to the massage therapist listed in the confirmation email, I was instructed to select a scheduled time on her website. Unfortunately, I didn't see an option for redeeming my Groupon voucher on her site, leading me to believe I needed to pay again. Additionally, the only available date was August 17th, which doesn't align with my travel plans. This left me with no choice but to consider canceling the Groupon. I struggled to find the cancellation option on the website and even attempted to self-cancel through the voucher, without success. Hopefully, I can find a solution here.

I have contacted them multiple times for an appointment, but have experienced long wait times and no availability. I spoke with a representative today who informed me that there are no appointments for the next four months. I would like a refund for my purchases with the confirmation numbers LG-BG6H-1MVP-TLN9-6L2N and LG-SP57-RY55-W44Z-9JKB. It seems this vendor is not accommodating to Groupon customers, as when I mentioned my Groupon certificate, the agent's response changed. I was advised to seek a refund if I did not wish to wait for four months, which is past the certificate's expiration date. Please process a refund for both purchases so I can use the funds on other Groupon deals. Thank you, Dr. M. Fryer.

I've attempted to schedule appointments five times with this vendor. Four times, I was placed on hold for over thirty minutes before being disconnected. Today, I managed to reach a representative right after they opened; however, I was informed that no appointments are available for the next four months. I am seeking a refund for two purchases made with the following codes: LG-BG6H-1MVP-TLN9-6L2N and LG-SP57-RY55-W44Z-9JKB. It seems this vendor may not accommodate Groupon customers. The Reservation agent's attitude shifted when I mentioned my Groupon certificate, revealing the unavailability to honor them. The representative advised me to request a refund, considering the excessive wait time beyond the certificate's expiration. Kindly process a refund for both codes so I can utilize the funds elsewhere on Groupon. Thank you, Dr. M. Fryer.

Good morning, my name is Diane Freedman. I am contacting you regarding an expired, unused Groupon. The Order # is [redacted]94 for round trip transportation on a Superior Tours Bus from Baltimore, MD to New York City, NY. I purchased 4 round trip Groupons for $[redacted]. I would like to use 2 of these Groupons immediately. I understand that I can only use the face value of the Groupon, but I need guidance on how to do this. Please reach out to me at [redacted]. This is a time-sensitive request as reservations are necessary. Thank you for your assistance.

I recently bought 5 Groupon vouchers for personalized striped tote bags from MonogramHub. I was surprised to find out, not stated in the fine print, that each voucher requires a separate order with a $10 shipping fee each time. Had I known this, I wouldn't have purchased the vouchers. I am seeking a full refund for the amount paid as the vouchers are unused and not expired. My name is Ainsley M., the purchase was made on August 4th. Please reach out if needed. Email: [redacted]

On August 1, [redacted], I used my cell phone to book Blackbeard's Pirate Cruise in Myrtle Beach, SC. Unfortunately, I couldn't print the confirmation coupon. I then contacted Blackbeard's Pirate Cruise Company at [redacted] and they required confirmation for the reservation. They arranged the booking for four of us for Saturday, August 4th, and I paid by credit card. However, when I tried to cancel through Groupon, I faced difficulties. Despite leaving my contact details multiple times, I received no response. I attempted to stop the payment through my credit card company without success. The charges remained pending until today, causing frustration. The lack of customer support and unresolved issue might lead us to avoid using Groupon in the future. I hope this matter can be resolved promptly. Thank you.

I am experiencing difficulty signing into my account. It seems like there may be a block on my access. When attempting to sign in using my Wi-Fi, I encounter an HTTP error preventing me from accessing the site. However, I can access the website without any issues when using a mobile data connection or a different Wi-Fi network. Clearing cookies allows temporary access, but as soon as I log in with my account, the block occurs again. This issue persists across multiple devices, confirming that there may be a block on my account specifically. I urgently need this matter resolved as I have pending orders that require tracking. Your immediate assistance in fixing this problem would be greatly appreciated.

Hello, I recently bought a Groupon for A Secret Garden Florist Cafe in Ventura, CA on 7-23-18 (#1[redacted]51-[redacted]) and used it with three friends on 8-3-18 to celebrate a retirement. The experience was not as expected. The tea room was not elegant as other places I have visited and the food portions left us feeling hungry. Despite asking for more, we were told it wasn't possible. The promised $10 credits per person for the florist shop couldn't be combined for a single purchase and could only be used on pricier items, which was not mentioned in the Groupon. This resulted in a disappointing visit. As a long-time Groupon customer, I believe we deserve a partial or full refund of the $62 spent. Thank you for your assistance, Carol.

On Sunday, August 5th, [redacted], around 11:00 a.m., I visited the Group On website to buy tickets for Raging Waves Water Park. Initially, I purchased 2 tickets without any issues. Later, I tried to buy 3 more tickets, but my credit card was unexpectedly declined. After attempting a third time, the purchase for the additional 3 tickets went through successfully. Around 2:30 a.m. on August 6th, [redacted], I received an email confirming an order for another 3 tickets, likely due to the declined second order. I believe this is a technical error in the transactions and kindly request a refund for the extra set of 3 tickets. - B. Madderom

I purchased two Groupons for laser treatment a couple of weeks ago, only to find out I'm pregnant and unable to proceed with the service. The vendor informed me that refunds are available for non-candidates, so I reached out for a refund. The Groupon codes for the vouchers are LG-CV7L-35M6-V1X5 for Advanced Physical Medicine and Rehab, and LG-W4FS-X3KW-TB6Z for myabsolutobody. I can share the last 4 digits upon request. I was advised to deal with Groupon for the refund process. Can you please confirm the receipt of this message and provide an estimated timeline for the refund? Thank you.