Groupon Customer Service Issues

I attempted to use Groupon for a special promotion on the AZ Republic newspaper, offering 52 weeks online for $9.99. After providing my name, address, and credit card number, I encountered difficulties proceeding. Despite being assured of receiving a confirmation and further details via email, I never received any communication. Checking my account, I noticed that my credit card was charged for the transaction earlier today. Later in the evening, I revisited the promotion page to troubleshoot the issue. Unfortunately, I still couldn't access additional information or proceed beyond the initial page, but I was surprised to find that my credit card was charged a second time. This time, the charge was made using my husband's credit card number, even though it is linked to the same account. I'm feeling quite frustrated and concerned about this situation.

I emailed yesterday morning regarding a Groupon I purchased for Heaven Salon. I had trouble scheduling my appointment, needing to call them three times as they didn't follow up as promised. During each call, they wouldn't assist until I confirmed my Groupon details. Finally, when I spoke to a stylist, they immediately tried to upsell me services I didn't need, like suggesting a root touch-up for gray hair I don't have. I was taken aback by the pushy approach and lack of client focus. I'd appreciate a refund so I can book elsewhere.

I recently bought a Sam's Club membership on August 31. However, I encountered issues registering online with the link provided. Despite redeeming the code at the store, I wasn't able to proceed online. The store clerk mentioned I needed a new code. I mistakenly hit "redeem" thinking it would activate the membership. I've used Groupon without any problems before. Can you help me resolve this problem or issue a $35 refund so I may buy a membership again? My name is Shirley Oliver, contact me at [redacted] I chatted online, but was advised to visit the store where they mentioned the voucher had been redeemed. Feeling frustrated, I prefer speaking with someone directly. Thank you.

I recently received an email offering me $10 off on my next Groupon purchase. While browsing the site, I found tickets for the Titanic Museum in Pigeon Forge, TN, which I wanted to purchase as a honeymoon gift for my son and his fiancé. However, I couldn't find where to enter the coupon code for the discount or to personalize the tickets for my son. Upon ordering, my card was charged without any confirmation. Now, I have vouchers that won't work for them, as they require showing ID. Additionally, the $10 discount was not applied. After reading similar experiences from other customers, I suggest adding a review and confirm button before charging the card. I am requesting a full refund and prompt resolution as I've been trying to address this since yesterday without success.

I recently purchased a Groupon for a New York Explorer Pass for my family of 4, which cost $[redacted]. However, upon arriving in New York, none of the passes worked at attractions like the Empire State Building, Big Bus Tours, and the Statue of Liberty, as they were deemed invalid despite showing they were still valid until October on Groupon. After contacting New York Explorer Pass and Smart Destination customer service without success, I had no choice but to purchase new passes for an additional $[redacted] on-site. Despite reaching out to Groupon customer support through chat multiple times and even sending the unusable passes for review, I have not received any assistance or refund for the $[redacted] wasted on the original passes. The lack of support in rectifying this fraudulent purchase has left me feeling extremely disappointed and dissatisfied.

I took advantage of the Groupon deal offering a 30% cash back at Thai River Restaurant in early July. Despite using my MasterCard as a credit, Groupon claims it was processed as a debit, which is not how I ever use my card. I even verified with the restaurant that it was processed as a credit as the waitress confirmed there was no use of a PIN. I am extremely disappointed with Groupon's dismissive behavior. I refuse to drop this matter until Groupon refunds the $9.00 credit to my MasterCard as per the offer terms. I am frustrated with Groupon's continuous excuses for not honoring the agreement. I have provided all necessary documentation multiple times. J.B.

Subject: Important Update Regarding Your Groupon+ Deal Hello Cheryl, We wanted to inform you of an important update regarding the Groupon+ deal you were interested in for Frontera Sur. The business has changed its name to Mucha Salsa, but you can still redeem the offer at their Homer Glen location. Your Groupon+ deal has been updated to reflect this change. If you have any questions, please visit www.groupon.com/help, and our team will assist you. Thank you for choosing Groupon. Best Regards, Groupon Customer Support

During my visit to Carowinds with my family today, I encountered an issue with the safety bars on the rides. The try out seats only had lock bars, no seatbelts. Despite the lock bars securing, the seatbelts on the actual rides did not fit properly, preventing me from riding. This repeated on all the rides I tried. Seeking a refund for my ticket due to this inconvenience, I was informed at the customer service office that refunds couldn't be processed for Groupon tickets. After an unsuccessful call to the provided number, I requested to speak to a manager. The supervisor, Chardonnay, couldn't assist with the refund. Requesting the manager's name, she initially didn't know but later mentioned it was Chris. Although I asked for her name for reference, she made a disrespectful comment as I left. I'm dissatisfied and seeking a resolution.

I recently bought the 3D brow microblading deal with the intention of using it in Leucadia, which was more convenient for me as a resident of Encinitas. However, after contacting the owner, I was informed that they moved to Downtown and offered locations in Vista or Downtown, both a 35-minute drive from my home. I expressed my preference for the original location but was told those were my only options. I conveyed my disappointment as I had chosen the deal based on its proximity, and suggested I would seek a refund from Groupon. The owner agreed, and that's where we stand currently. I'm looking for a resolution as I am unable to travel to the new locations provided. Thank you, Susan O.

I drove all the way from MD to Spa World for relaxation. Upon arrival, I was advised to purchase tickets through Groupon for a better deal, which I usually do. Unfortunately, I was not informed that the facilities would close for cleaning in 15-20 minutes. I requested a refund due to only being able to use the facilities for a short time after my long drive. The front desk informed me that since I purchased tickets through Groupon, I needed to seek a refund through them. I am hoping to receive a refund for the $55 spent.

Issue Encountered: Denied entry to Real Bodies exhibit at Bally Casino I ran into an issue when trying to visit the Real Bodies exhibit at Bally Casino. Even though I arrived at 6:20 PM with my voucher on the app, I was told I couldn't enter after 8 PM, which I found out from a sign at the venue. This is disappointing as I'm leaving Vegas tomorrow and won't be able to use the voucher now. Groupon support, represented by Ravi V, was looking into the matter for me, but it seems the conversation was closed due to a lack of response. I was hoping Groupon could update the operating hours on the site to avoid such confusion in the future and maybe even get a refund instead of just site credit.

On August 5, [redacted], I attempted to purchase The Atlanta City Bus Tour for Two People online with order # 1[redacted]50-[redacted]. However, I encountered an error stating that Groupon had difficulty processing my credit card. I then updated the card information and submitted a different card number, but I did not receive the vouchers. I sent an email and received an acknowledgement that it was received, promising a response within 48 hours. Despite this, no response has been received. With our upcoming trip to Atlanta in a few days, I am anxious to know the status of these vouchers before departing from Michigan. I am requesting clear feedback regarding the progress of obtaining these vouchers so I can make necessary arrangements. I am eager to speak with a representative to address this issue promptly.

My name is Grace Howell. I registered for Groupon on Monday, but I didn't receive an email confirming my order. I mistakenly entered "gmal" instead of "gmail" for my daughter's email address. I am unable to access my account now after attempting to change the email multiple times. As a result, I can't view the details of my purchased tickets for three Chateau Drag Brunch tickets on Sunday, August 12, [redacted], from 11:00am to 3:00pm. Please contact me at [redacted] or email me at [redacted] Just a reminder, my account is under my name, Grace Howell, but with my daughter's email address.

I had a disappointing experience at Natalie's Skin Solutions. I originally purchased laser treatments through Groupon, but they convinced me to switch to micro-needling instead. I paid for the micro-needling in cash, but when I returned for the promised laser treatment, I was told it couldn't be done. I feel like I didn't receive the services I paid for and I am seeking a refund or the treatments promised.

I encountered an issue with an expired Groupon that I intended to use at a business that has now closed down. Despite my efforts to schedule an appointment with the business when the Groupon was still valid, the lady I spoke to kept turning me away, claiming she was fully booked. Recently, I attempted to redeem the Groupon for its remaining value, only to discover that the business had shut down. After reaching out to Groupon's customer service for assistance, I was informed that they are unable to provide any support in this situation. It's disheartening to face such a lack of protection as a Groupon customer. I feel frustrated by the inability to use the voucher or receive a refund now that the business is out of operation. I value my long-standing relationship with Groupon, but if this issue is not resolved satisfactorily, I may consider exploring other options. It's essential for customers to be treated fairly in situations like this, where payment has been made but the service cannot be utilized.

I am new to Groupon, as I've only recently downloaded the app to explore fun activities. My husband and I sought to book massages at a place called Keeping in Touch in Franklin, Ohio. Unfortunately, I was interrupted by family and didn't complete the booking process. Surprisingly, my card from Fifth Third Bank was charged for two $38 massages that I never scheduled or received. I'm seeking refunds from Groupon and the bank for the charges. Thank you.

I bought a Groupon deal for a two-night stay at the Crown Plaza Hotel in north Columbus. The first night went smoothly, but during our second night, we encountered a cockroach in our room, prompting us to leave at 1 a.m. We informed the front desk about the issue, and they assured us they would contact Groupon for a refund of the second night. Unfortunately, the front desk did not follow through, claiming ignorance of our early departure. We are requesting a refund for the second night and will dispute the charge if not resolved promptly. The situation was upsetting, especially since it occurred during my birthday celebration. Thank you.

We bought a Groupon deal for two nights at the Crown Plaza Hotel in North Columbus. The first night was okay, but during our second night, we discovered a cockroach in our room, which led us to leave at 1 a.m. We informed the front desk about the issue, and they mentioned they would contact Groupon for a refund for the second night. Unfortunately, the front desk did not follow through, claiming they had informed the manager and were unaware of our early departure. We are requesting a refund for the second night and will dispute the charge if not resolved promptly due to the health concern. The experience was disturbing, especially since it was for my birthday, leaving me incredibly upset.

I am requesting a refund of $79.00 in relation to a service purchased through Groupon. The service was misrepresented as it has significant restrictions that were not disclosed at the time of purchase. The skin-care service I bought for $79.00 can only be redeemed on Mondays, a day that I am unable to go due to teaching commitments. I have contacted Groupon multiple times to request a refund but have only received offers of a $60.00 credit. This situation has been frustrating and time-consuming, considering the service limitations. I feel compelled to escalate this issue by filing a complaint with the California Better Business Bureau. Thank you for addressing this matter.

I am seeking a refund of $**.** related to Groupon's advertised service. The skin-care service I purchased for $**.** had undisclosed restrictions; it is only available on Mondays, a day I am unable to go due to work commitments. Despite numerous messages to Groupon's customer service, I have received no satisfactory response. The robot offered a $**.** credit instead of the refund requested. This experience has been frustrating and time-consuming. I plan to escalate this issue to the California Better Business Bureau if not resolved. I hope Groupon can address this matter promptly and fairly. Thank you.