I went on vacation to Daytona beach and bought * Groupons to La Bella Day Spa so that m...

GetHuman-etravisg's customer service issue with Groupon from June 2018

Help with my Groupon issue
The issue in GetHuman-etravisg's own words
I went on vacation to Daytona beach and bought * Groupons to La Bella Day Spa so that my daughter in law and I could go and get pedicures and facials. They didn't answer the phone Saturday, Sunday, Monday. Monday I drove there, and a hairstylist said they had phone issues and the owner would call me and I left my number . She did not call Monday or Tuesday morning. So we went somewhere else -- we wanted to go to Sea World and Disney and needed to know when the appointment would be so that we could enjoy our vacation. I'm back in Virginia. I sent this issue to groupon customer service and they said I could change them to groupon bucks. They only did the one mani-pedi coupon, which I did not redeem within the ** hours. The other * are still out there and clearly I can't go to Daytona Beach from Virginia to use them. Please redeem all * so I can get groupon bucks. There is a $** mani pedi ********* and * $** facials ******** and *********. The other mani pedi is no longer in "my stuff", but i'd like the groupon bucks for this mani-pedi groupon as well. Thank you
GetHuman-etravisg did not yet indicate what Groupon should do to make this right.
I have an issue with Groupon too
How GetHuman-etravisg fixed the problem
Multiple emails. Each time they only reset one of the * Groupons. Finally a guy just made the transfer for all of them. It was not easy, but it got fixed.
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Groupon

Customer service issue
Reported by GetHuman-etravisg
Jun 25th, 2018 - 6 mons ago
I have an issue with Groupon too
Fixed
GetHuman-etravisg shared how to fix
Seen by 6 customers so far
Similar issue to 27890 others
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Timeline
GetHuman-etravisg started working on this issue
Jun 25th 11:57pm
GetHuman-etravisg indicated the issue is not fixed yet.
Jun 27th 9:47am
GetHuman-etravisg confirmed the issue is fixed. Hooray!
Jun 30th 3:18pm