I lost my card and green dot sent a new one but it’s block. Green dot is asking for a p...

GetHuman515368's customer service issue with Green Dot from June 2018

Help with my Green Dot issue
I lost my card and green dot sent a new one but it’s block. Green dot is asking for a picture of my license when I lost my wallet with all my personal information in it. The only way I can send a picture of my license is if I buy another with the money that’s on my card that’s blocked.there should be another way I can unlock my card I been on hold for * hours. I understand it’s the *st but no one should hand up on a customer
I trust that Green Dot will make this right and come up with a resolution that is fair.
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Green Dot

Customer service issue
Reported by GetHuman515368
Jun 2nd, 2018 - 2 mons ago
I have an issue with Green Dot too
Fixed
Seen by 123 customers so far
Similar issue to 265 others
0 customers following this
Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman515368 started working on this issue
Jun 2nd 2:01am
GetHuman515368 indicated the issue is not fixed yet.
Jun 2nd 2:03am