Whenever YouTube plays and ad, it breaks the player. When the ad loads, it fails (meani...

GetHuman-brodywe's Technical Support issue with Google from March 2021

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The issue in GetHuman-brodywe's own words
Whenever YouTube plays and ad, it breaks the player. When the ad loads, it fails (meaning it doesn't play). When the video I am watching loads back up, the video player thinks it's still playing an ad (indicated by the yellow bar rather than the normal red bar). Then the entire player fails to work when YouTube decides that it wants another ad break and just fails completely. This problem just occurred today and before today ads would still not properly play but the video would load back up no problem and everything was fine. Please help because I called Google Support and stayed on the line for over an hour before the robot said no one was available and hung up on me.

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Google

Technical Support issue
Reported by GetHuman-brodywe
Mar 30th, 2021 - 4 months ago
Not resolved
Seen by 6 customers so far
Similar issue to 20826 others
0 customers following this

Timeline

GetHuman-brodywe started working on this issue
Mar 30th 7:36pm