Yesterday I experienced several apps telling me they were closing I was then told by Ve...

GetHuman5877739's Technical Support issue with Google from March 2021

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The issue in GetHuman5877739's own words
Yesterday I experienced several apps telling me they were closing I was then told by Verizon that I needed to backup my information to the cloud and to switch and to my SD card and then do a factory reset because my phone had a virus it turns out it was you that had a virus not me and it sent it to all phones as several of my game players have this problem as well now I've reset my phone to factory and tried to go in and get my information back but I can't only my contacts came back and pictures but all my passwords for my game are gone and I'm losing hundreds of hours of work on several of my bases in my game can someone help me in this situation?

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Google

Technical Support issue
Reported by GetHuman5877739
Mar 23rd, 2021 - 2 months ago
Not resolved
Seen by 5 customers so far
Similar issue to 20708 others
0 customers following this

Timeline

GetHuman5877739 started working on this issue
Mar 23rd 1:44pm